USA: Freelancer profile Adriana Victoria Slivneanu from Bukarest, pc support,helpdesk,rollout,wartung,call center,customer service | Profiles from freelancers and companies
Adriana Victoria Slivneanu, desktop support, helpdesk.customer service.customer support
Adriana Victoria Slivneanu
Dipl.-Informatiker (FH)
desktop support, helpdesk.customer service.customer support
71573 Bukarest
available
Hourly-/Daily rates:
30.00 €/hour
240.00 €/day
Tarif is am ask
Tarif is am ask
Last update: 17.09.2008 12:53
Attachments
- none -
Language skills
german (business fluent)english (business fluent)french (basic knowledge)rumänisch (first language)
Abilities, knowledge, experiences:
• Is it company where I make all what need a business it .I make the correspondence in English and german language fluent , Diagnose and resolution on desktop/laptop software and hardware in all Windows from win95 to XP/Vista environment. Provide day-to-day technical support to members & user base, including Help Desk ticket monitoring and problem resolution, PC installation, PC support, PC software support and end user training,answering or responding to calls, resolving incidents and work orders and providing required assistance to clients.
• Configure and install new hardware and upgrade or move existing hardware as required. Install or upgrade new software or software upgrades on user equipment. Assist clients in troubleshooting and resolving problems with existing software or software configurations. Assist in troubleshooting of all PC related equipment, including desktops/laptops, servers, cabling, webcam,scanners,modem,sprinters and more periphals.Make tests with benchmark and nother test computer to see ob to not have problem.
• Network troubleshooting & diagnosis of network cards, network cabling & network infrastructure
• Installation & configuration of hardware, operating systems and other software products.
• Installation & configuration of supported applications.Update hardware.
• Supports, monitors, tests and troubleshoots IT hardware, software and network problems.
• Printer/Scanner setup and configuration
• Desktop Hardware setup and upgrades
• Ghost
• MS Office
• Anti-virus software ,Antispam,Firewall
PC assembly of complete systems and the distribution of IT hardware, peripherals, etc. The target group ranges from simple office users of the corporate customer segment to the high-end gamers.
I don’t now unix,linux and another programs network.Only windows network.
Provide IT Technical Support to staff.
• Follow all documented processes and procedures.
• Analysis of issues and problem solving.
• Resolve deskside PC related issues.
• Support windows,ms office clients and associated peripherals am email,telephone or rollout .
Sales it products ,multilingual customer support.customer service,call center inbound and out bound .
I work with this programs verry good :
all windows, office, excel.powerpoint, corel draw, acdsee, acrobat reader, internet, email, technical consulting, systems pc build, repair and computer programs, make networks, internet , and more .
Good : Indesign,Illustrator,Photoshop
References:
Referenz: Secuiu Stefan (Upc SA (Astral Telekom)) and Cristian Radut (Abe Computers SRL) tel.0040 722 824 488
Temporal and spatial availability.:
I work with remote and i go to customers office or home to dont have more problems .
Other:
Hello ladies and gentlemen, my name is Slivneanu Adriana. I live in Bucharest, Romania.I will to work in your position it because I'm since 2001 it support,desktop support , helpdesk level 1 & 2, customer service,customer support and call center in Bucharest. I am prepared to work on shifts and weekend if necessary, . I thank them. I am available immediately .Thank you very much again . You can contact me any time you wish am phone .I need work permit because i am from new eu country.
Best regards,Adriana Slivneanu
Tel: 0040 766 466 503
id skype oder yahoo messenger : slivneanu2001
email: eMail
• Is it company where I make all what need a business it .I make the correspondence in English and german language fluent , Diagnose and resolution on desktop/laptop software and hardware in all Windows from win95 to XP/Vista environment. Provide day-to-day technical support to members & user base, including Help Desk ticket monitoring and problem resolution, PC installation, PC support, PC software support and end user training,answering or responding to calls, resolving incidents and work orders and providing required assistance to clients.
• Configure and install new hardware and upgrade or move existing hardware as required. Install or upgrade new software or software upgrades on user equipment. Assist clients in troubleshooting and resolving problems with existing software or software configurations. Assist in troubleshooting of all PC related equipment, including desktops/laptops, servers, cabling, webcam,scanners,modem,sprinters and more periphals.Make tests with benchmark and nother test computer to see ob to not have problem.
• Network troubleshooting & diagnosis of network cards, network cabling & network infrastructure
• Installation & configuration of hardware, operating systems and other software products.
• Installation & configuration of supported applications.Update hardware.
• Supports, monitors, tests and troubleshoots IT hardware, software and network problems.
• Printer/Scanner setup and configuration
• Desktop Hardware setup and upgrades
• Ghost
• MS Office
• Anti-virus software ,Antispam,Firewall
PC assembly of complete systems and the distribution of IT hardware, peripherals, etc. The target group ranges from simple office users of the corporate customer segment to the high-end gamers.
I don’t now unix,linux and another programs network.Only windows network.
Provide IT Technical Support to staff.
• Follow all documented processes and procedures.
• Analysis of issues and problem solving.
• Resolve deskside PC related issues.
• Support windows,ms office clients and associated peripherals am email,telephone or rollout .
Sales it products ,multilingual customer support.customer service,call center inbound and out bound .
I work with this programs verry good :
all windows, office, excel.powerpoint, corel draw, acdsee, acrobat reader, internet, email, technical consulting, systems pc build, repair and computer programs, make networks, internet , and more .
Good : Indesign,Illustrator,Photoshop
References:
Referenz: Secuiu Stefan (Upc SA (Astral Telekom)) and Cristian Radut (Abe Computers SRL) tel.0040 722 824 488
Temporal and spatial availability.:
I work with remote and i go to customers office or home to dont have more problems .
Other:
Hello ladies and gentlemen, my name is Slivneanu Adriana. I live in Bucharest, Romania.I will to work in your position it because I'm since 2001 it support,desktop support , helpdesk level 1 & 2, customer service,customer support and call center in Bucharest. I am prepared to work on shifts and weekend if necessary, . I thank them. I am available immediately .Thank you very much again . You can contact me any time you wish am phone .I need work permit because i am from new eu country.
Best regards,Adriana Slivneanu
Tel: 0040 766 466 503
id skype oder yahoo messenger : slivneanu2001
email: eMail
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