USA: Freelancer profile Vito Lo Verde from Hamburg, Projektmanagement,Netzwerk ,Cisco VoIP, Microsoft | Profiles from freelancers and companies
Vito Lo Verde, Cisco Network ,Cisco VoIP, Cisco UCS, Winodows Server 2003, 2008, Exchange Server 2003, 2007, 2010
Vito Lo Verde
Lo Verde IT Consulting
Cisco Network ,Cisco VoIP, Cisco UCS, Winodows Server 2003, 2008, Exchange Server 2003, 2007, 2010
22763 Hamburg
available
Hourly-/Daily rates:
k.A.
Last update: 06.09.2011 20:02
Attachments
- none -
Language skills
german (first language)english (first language)italian (first language)
Abilities, knowledge, experiences:
Banks, insurance companies, hospitals, service providers, telecommunications companies
Specialists in: • Network administration and - Support • Configure router / switch / • Troubleshooting / TAC • Rollout • Coordination of error analysis • Coordination of Sub-contractors • VMWare 4 • Voice over IP Soft Skills / Personal Skills: • absolute dedication and commitment, • Very short learning curve and very capable of learning • Strong problem solving skills and systematic approach • Entrepreneurial mindset and clear cost-consciousness • Team player with social skills Education / Certifications: CCNA Certification
CCNP Certification
Cisco Unified Presence Specialist
Cisco MeetingPlace Support Specialist
Building Cisco Multilayer Switched Network, Cisco IP Telephony, Network Security and Firewall Administration & Design, Cisco Pix Firewall Advanced, NetWorker 7.x Administration for Windows 2000 Cisco Aironet Wireless LAN Fundamentals & Site Survey Troubleshooting with the Sniffer Portable Network Analyzer Ethernet Network Analysis and Troubleshooting, Cisco IPT for administrators AudioCodes CPE Technical Basic Course, SFirm32 operation for users,
SFirm32 course for users Asterisk training Andtek Certified Engineering Associate (ACEA), Cisco Lifecycle Services Advanced Unified Communication for, SMB Specialization for Engineers, SMB Specialization for Account Managers, VMware vSphere 4 Install, Configure, Manage (VCP in progress) Configuring, Managing & Maintaining Windows Server 2008 Server Languages: German: mother tongue English: fluent Italian: mother tongue Hardware: ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++ Cisco Catalyst Switches 29xx, 35xx, 36xx, 37xx, 4000, 5000, 6500 Cisco Router 800, 16xx, 17xx, 18xx, 2xxx, 3xxx, 4xxx, Cisco PIX Firewall 501 / 506 / 515 / 520 / 535 Cisco Cisco Unified Call Manager, Cisco Unified Call Manager Express, Unity + Cisco IP Phones, ATA Box, VG224 and VG202 Cisco Meeting Place Version 5 and 7 Cisco Aironet Wireless Access Point / Client Adapter / Wireless Controller 3Com Switch Linksys Access Points Audiocodes Mediant 1000, 2000, 3000, MediaPack 11x, 20x media pack Checkpoint, Siemens HiPath 4000 and 8000 Operating Systems: Basic knowledge of LINUX / MAC OS / MS-DOS / Novell Administration of Windows server NT4/2000/2003 / / 2008 & Windows clients: 95/98/NT4/2000/XP/Vista/7 / Good knowledge of Cisco IOS + CatOS, IPSO 3.0 Checkpoint Citrix and VMWARE vSphere 4.0 Data Communications / Protocols: AppleTalk, FDDI, HDLC, Internet, ISDN, ISO / OSI, LAN, NetBEUI, NetBIOS, Novell, Router, RS232, SMTP, SNMP, TCP / IP, IPX, DLSW, PPP, Frame Relay, Ethernet, Token Ring, ATM. Modem + ISDN + xDSL, fiber optic and copper / fiber cabling, routing with RIP1 +2, OSPF, BGP, EIGRP, IGRP +, v1/2/3 SNMP, SSH, NAT, QoS, VPN, IPsec, SSL, ACL, HSRP, Trunking, VLAN, 802.1q, SpanningTree, port mirroring, IGMP, MAC, WiFi Wireless, DNS, DHCP, ICMP, ARP, DLCI, TCP + UDP, Telnet, unicast / multicast / broadcast, Radius, AAA, TACACS, 3DES, RSA, Certificates, PKI, Secure ID, MPLS VPN, VoIP, QoS, SRST, WPA / WPA2, H323, MGCP, SIP, TFTP, SCCP, QSIG Core Competencies / Core Skills: • Very good in the field of installation of Cisco Unified Call Manager version
4,5,6,7 and 8 • Highly active configuration in Voice Gateway with H323 and MGCP • Very good in configuration of active network devices like routers, switches,
firewalls, etc. • Very good in installing Meeting Place server 5 and 7 • Experience in the use / operations of large Cisco Network 1st Level 2nd
Level + + 3rd level support, management, monitoring, troubleshooting • Troubleshooting with Sniffer programs / protocol analysis, network
documentation, including Visio images and contingency plans • Web server, FTP server, TFTP server, firewall, proxy server, mail server,
Exchange, DNS, DHCP, • content security, anti-virus software from different manufacturers such as NAI
McAfee, Symantec, TrendMicro • Good knowledge of VMware ESX, ESXi, VMware Virtual SMP and VMware
VMFS and vStorage vSwitch • Good knowledge of tools such as VMware and VMware vSphere vCenter,
vCenter Converter, VMotion • Good knowledge of Microsoft Windows Server 2000, 2003 and 2008 Server
References:
Period: Since 03/2011 until today
Customer: Swisscom Location: Zurich, Basel, Bern Task: 3rd Level Support Cisco VoIP stalling Cisco Unified Call Manager 8.0.2 Installing Cisco Unified Call Manager 8.0.3 Installing Cisco Unified Presence 8.0.2 Installing Cisco Unity Connection 8.0.2 Installation of Cisco 2951 MGCP Voice Gateway Installation of H323 Voice Gateway Installation of Cisco UCS C200 M2 with VMware Provision of Voice Applications on Cisco UCS C200 M2 Integration of Peters Connect Manager / Assistant Integration of Samwin Organization of 3,000 Cisco IP Phone\'s rollout Installation and support of Windows Server 2008 Active Directory Installation and support of Windows Server Exchange 2010 Responsible for the coordination of several sub-contractors.
Date: from 02/2010 to March 2011 Location: Hamburg Client: Eastern German Lloyd Task: Support and development of Cisco VoIP systems Responsible for the coordination of several sub-contractors. Troubleshooting VoIP Problematic, Preparation of rolling out IP Phone Integration and support of Right Fax / Captaris Version 9.4.0 Administration and configuration of Estos / CTI Server Version 3.0.3.640 Installation and support of Windows Server 2003 Active Directory Installation and support of Windows Server 2008 Active Directory Installation and support of Windows Server 2003 and Exchange 2007 Installation and support of Cisco Unified Mobility Advantage
Installation and support of Cisco MeetingPlace Express version 2.1.1.2 Installation and support of Cisco Unity Connection Version 7.1.3 Installation and support Cisco Catalyst 6500 Installation and Support Network Monitoring Installation and support of Andtek Server version 4.1.2d Installation and support of Wireless Control System Version 7.0.164.0 Installation and support of Cisco NAC Guest Server Version 2.0.2 Installation and support of Cisco Secure ACS version 4.2 Workarounds to create problems Support for CTI applications and UCC, the manufacturer Andtek, and Aurenz Estos Support CiscoWorks LAN Management Version 3.2 Support of Cisco Unified Contact Center Express version 7.0 (1) Voice Gateway Updates Voice Gateway Adaptation Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Date: from 01/2010 to February 2010 Client: Migros Location: Switzerland / Zurich Task: Responsible for network infrastructure based on Cisco hardware and software. Maintenance of the IT infrastructure team to administer the Cisco infrastructure. Support of the 2nd level support in solving technical problems and solve as 3rd level support complex technical challenges. Continue to ensure the availability and development of the network. Network expansion Cisco Catalyst 6500 VLAN, HSRP, OSPF Routing Rollout of Cisco\'s Catalyst 2950 and 3550 Series Integration of IP Address Management (Proteus) Support from Cisco ACS server Administration and Support for Cisco Wireless Control System (WCS) Server Integration of Cisco Wireless Access Points Preparation of network documentation Integration of TenGigabitEthernet
Date: from 07/2009 to January 2010
Client: Computacenter Location: Münster / Hannover Task: setting up ISP, VSP customers at Cisco VoIP environment, configuration of the ISP, VSP on the Cisco CUCM version 6.1.3 and version 4.2 Administration and configuration of Snapware, Responsible for the coordination of several sub-contractors. Troubleshooting VoIP Problematic, IP Phone Roll-out, Integration of Snapware and PMOperator, Integration and support of Cycos Integration of MOH over Multciast Integration and support of billing system Aurenz Integration of Genesys Fax to PDF Integration and support of Genesys Voice Mailbox
Integration and support of voice recording ASC Installation and support of Windows Server 2003 Active Directory Installation and support of Windows Server 2008 Active Directory Installation and support of Windows Server 2003 and Exchange 2007 LDAP integration and customization with Lotus Notes Voice Gateway Updates Voice Gateway Adaptation Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Organization of tests.
Period: since 10/2009 to 12/2009 Client:
Fiducia IT Description: Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Organization of tests. Responsible for the coordination of several sub-contractors. Location: Karlsruhe Support of Siemens HiPath 4000 and 8000 Setting up new devices Support Genesys SIP Call Center Administration and configuration of Genesys Administration and configuration of Oracle database Review of the Voice Network Troubleshooting VoIP Problematic Installation and support of Windows Server 2003 Active Directory Installation and support of Windows Server 2008 Active Directory Analyzing SIP Traces IP Phone Roll-out
Date: from 01/2009 to 07/2009 Client: Nextiraone Location: Berlin Task: TAC 3rd Level Support VoIP Description: Support to various national and international clients in the Voice over IP Area. Continue to be responsible for coordinating the interface between customers and Suppliers. Responsible for compliance with the installation and service times. Coordination of error analysis in security and VoIP area. Clarification of errors in reports with the carriers and operators. First contact in the integration phase. Organization of tests. Responsible for the coordination of several sub-contractors. Projects: - Callmananger Cluster 4.2 update on Cisco Unified Call Manager cluster 6.1.2 - Installation and configuration of a CUCM cluster version 6 on VMware 3.5 - Installation and configuration of a CUCM cluster version 5 on VMware 3.5 - Installation and configuration of a CUCM cluster version 4 to VMware 3.5 - Connecting an Alcatel 4400 to CUCM version 6.1.2 on QSIG
- Installation and configuration of a CUCM cluster with 900 IP phones. - Integration of AND Phone Group - Team Collaboration and manager /
assistant services - Connecting the AND Phone Lockout services - Installation and configuration of Cisco Meeting Place 7 - Installation Server 2008 LDAP connection to Meeting Place 7 - Installation Server 2008 LDAP connection to Call Manager 7 - Installation and support of Windows Server 2003 Active Directory - Installation and support of Windows Server 2008 Active Directory - Support of Checkpoint firewall (NGX II R62, R65 Nokia) - Installation and support of Windows Server 2003 and Exchange 2007 - Support by Snapware - Support and administration of Checkpoint Firewall - Installation Server 2008 virtualization Call Manager systems - Reconfiguration of international voice gateways in MGCP H323 - Connecting an Alcatel 4400 to CUCM version 6.1.2 on QSIG in cooperation
with a SIP Server - Installation and configuration of multiple Cisco Unified Call Manager Express - Installation, configuration and connection of a Andtek server in a Cisco
Unified Cisco Unified Call Manager version 6.1.2 - Installation, configuration and connection of a Andtek server in a Cisco
Unified Cisco Unified Call Manager version 4.2
Period: 04/2008 to 01/2009 Client: Nextiraone Location: Berlin Project: Voice TAC 2nd Level Suppport Description: Support to various national and international customers in the Voice over IP range. Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Organization of tests. Projects: - Callmananger Cluster 4.2 update on Cisco Unified Call Manager Cluster 5 - Installation and configuration of fees billing system to Cisco Unified Call
Manager version 6.1.2 - Connection of the AND Phone manager / assistant services to Cisco Unified
Call Manager version 6.1.2 - Connection of the AND Phone manager / assistant services to Cisco Unified
Call Manager version 4.2 - Update of 40 Cisco Unified Cisco Unified Call Manager version of
6.1.2.1000-13 on 6.1.2.1002-1 - Planning and organizing a Callmanager Cluster 4.2 Update on Cisco
Unified Call Manager cluster 6.1.2 during normal operation - Support of Checkpoint firewall (NGX II R62, R65 Nokia)
Period: 03/2008
Client: FDP Hamburg Location: Hamburg Description:
Design and concept of Voice over IP analgesia with Asterisk Projects: - Development of and approach to Voice over IP analgesia with Asterisk - Planning and shopping - Installation + configuration of a Voice over IP Systems with Asterisk - Rollout - Implementation of Fax to PDF - Realization of answering machine message delivery via email - Integration of Cisco IP phones to Asterisk - Documentation of the system
Period: 03/2008
Client: FDP Hamburg Location: Hamburg Description: Design and concept of a firewall system Project: - Connecting a Cisco ASA firewall 5505 into the existing network - Designing new firewall policys - Configuring the VPN dial-up
Period: 02/2007 to 02/2008
Client: Comio / Telio Location: Hamburg Role: Working as IT Manager Description: Responsible for all Voice over IP environment Project: - Administration and development of the Asterisk system - Design and concept of a SIP Provider Connection - Installation + configuration of Cisco network devices such as Catalyst 3750,
Router 2600 / 2800 / 3700 - Configuration / customization of Windows 2003 Server for network
operations - Operational Support 2nd level network support, implementation of changes,
installation + configuration of Cisco network devices - Operational Support 2nd level network support, implementation of changes,
installation and configuration of audio devices codes - Rollout of Cisco ASA 5505 Firewall - Implementation of changes, installation and configuration of Cisco network
devices - Design and commissioning of network external suppliers in
different locations using Cisco routers and switches as well as
implementation of appropriate firewall policys on Cisco ASA - Installation and configuration of multiple Cisco Unified Call Manager Express - Develop a Disaster Recovery Plan
Period: 12/2005 - 01/2007
Client: Conergy Location: Hamburg, Rangsdorf, Singapore, Sacramento, Paris, Italy Role: System Administrator for Voice over IP Description:
Responsible for all Voice over IP environment Project: - Administration and development of Cisco VoIP environment - Integration of international sites with Call Manager Express - Connection of Netwise - Configuration of H323 Voice Gateway to MGCP - Integration of Cisco Unity - Installation of Cisco Wireless LAN environment - Roll out of 1,000 Cisco IP Phones - Develop a Disaster Recovery Plan for Cisco VoIP system - Integration of Wireless IP Phones
Period: 01/2005 - 11/2005
Client: Cora IT Location: Hamburg Role: System Coordinator / Technician Description: The central change management for all components, and ticket processing with Remedy ARS and Siebel, escalation of problems to the manufacturers or to global service providers / carriers. Participation in a 24x7 on-call Projects: - Maintenance and configuration of Cisco routers (25xx, 26xx, 36xx, 72xx),
Cisco Switches (Catalyst 2xxx, 3xxx) - Adaptation of Cisco configurations - Exchange of Cisco components - Project support the rollout of several Cisco Catalyst
Period: 08/2001 - 11/2005
Client: Global Knowledge Location: Hamburg, Frankfurt and Munich A.M Role: IT Specialist Description: Construction and maintenance of the Remote Labs and administration and support of the IT environment Projects: - Update from Exchange 5.5 to Exchange Server 2003 - Update of Active Directory 2000 and 2003 - Building the VoIP environment training - Project support the rollout of multiple Cisco PIX Firewalls - Creation and expansion of the Layer 2 and Layer 3 Network Connections - Administration and fault diagnosis of VoIP (Voice over IP) networks
Consisting of Cisco Unified CallManager clusters and 7940 / 7960 / 7970 IP
Phones - Administration of the Cisco Secure ACS server for TACACS + Authentication - Implementation of a complex VLAN structure - Ethernet 5 days training of 8 people about network topologies, protocols,
Network hardware and software, TCP / IP, DNS, DHCP, Routing and
Switching - Wireless connection of 6 houses - Network Documentation
Period: 10/1999 - 07/2001
Client: Seka Team Role: IT Support Call Center Agent Location: Hamburg Description: Administration and fault diagnosis of different customers Project: - Remote maintenance and configuration of network components - Support & Troubleshooting - User Training
Temporal and spatial availability.:
Available from 15 September 2011 in USA
Banks, insurance companies, hospitals, service providers, telecommunications companies
Specialists in: • Network administration and - Support • Configure router / switch / • Troubleshooting / TAC • Rollout • Coordination of error analysis • Coordination of Sub-contractors • VMWare 4 • Voice over IP Soft Skills / Personal Skills: • absolute dedication and commitment, • Very short learning curve and very capable of learning • Strong problem solving skills and systematic approach • Entrepreneurial mindset and clear cost-consciousness • Team player with social skills Education / Certifications: CCNA Certification
CCNP Certification
Cisco Unified Presence Specialist
Cisco MeetingPlace Support Specialist
Building Cisco Multilayer Switched Network, Cisco IP Telephony, Network Security and Firewall Administration & Design, Cisco Pix Firewall Advanced, NetWorker 7.x Administration for Windows 2000 Cisco Aironet Wireless LAN Fundamentals & Site Survey Troubleshooting with the Sniffer Portable Network Analyzer Ethernet Network Analysis and Troubleshooting, Cisco IPT for administrators AudioCodes CPE Technical Basic Course, SFirm32 operation for users,
SFirm32 course for users Asterisk training Andtek Certified Engineering Associate (ACEA), Cisco Lifecycle Services Advanced Unified Communication for, SMB Specialization for Engineers, SMB Specialization for Account Managers, VMware vSphere 4 Install, Configure, Manage (VCP in progress) Configuring, Managing & Maintaining Windows Server 2008 Server Languages: German: mother tongue English: fluent Italian: mother tongue Hardware: ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++ Cisco Catalyst Switches 29xx, 35xx, 36xx, 37xx, 4000, 5000, 6500 Cisco Router 800, 16xx, 17xx, 18xx, 2xxx, 3xxx, 4xxx, Cisco PIX Firewall 501 / 506 / 515 / 520 / 535 Cisco Cisco Unified Call Manager, Cisco Unified Call Manager Express, Unity + Cisco IP Phones, ATA Box, VG224 and VG202 Cisco Meeting Place Version 5 and 7 Cisco Aironet Wireless Access Point / Client Adapter / Wireless Controller 3Com Switch Linksys Access Points Audiocodes Mediant 1000, 2000, 3000, MediaPack 11x, 20x media pack Checkpoint, Siemens HiPath 4000 and 8000 Operating Systems: Basic knowledge of LINUX / MAC OS / MS-DOS / Novell Administration of Windows server NT4/2000/2003 / / 2008 & Windows clients: 95/98/NT4/2000/XP/Vista/7 / Good knowledge of Cisco IOS + CatOS, IPSO 3.0 Checkpoint Citrix and VMWARE vSphere 4.0 Data Communications / Protocols: AppleTalk, FDDI, HDLC, Internet, ISDN, ISO / OSI, LAN, NetBEUI, NetBIOS, Novell, Router, RS232, SMTP, SNMP, TCP / IP, IPX, DLSW, PPP, Frame Relay, Ethernet, Token Ring, ATM. Modem + ISDN + xDSL, fiber optic and copper / fiber cabling, routing with RIP1 +2, OSPF, BGP, EIGRP, IGRP +, v1/2/3 SNMP, SSH, NAT, QoS, VPN, IPsec, SSL, ACL, HSRP, Trunking, VLAN, 802.1q, SpanningTree, port mirroring, IGMP, MAC, WiFi Wireless, DNS, DHCP, ICMP, ARP, DLCI, TCP + UDP, Telnet, unicast / multicast / broadcast, Radius, AAA, TACACS, 3DES, RSA, Certificates, PKI, Secure ID, MPLS VPN, VoIP, QoS, SRST, WPA / WPA2, H323, MGCP, SIP, TFTP, SCCP, QSIG Core Competencies / Core Skills: • Very good in the field of installation of Cisco Unified Call Manager version
4,5,6,7 and 8 • Highly active configuration in Voice Gateway with H323 and MGCP • Very good in configuration of active network devices like routers, switches,
firewalls, etc. • Very good in installing Meeting Place server 5 and 7 • Experience in the use / operations of large Cisco Network 1st Level 2nd
Level + + 3rd level support, management, monitoring, troubleshooting • Troubleshooting with Sniffer programs / protocol analysis, network
documentation, including Visio images and contingency plans • Web server, FTP server, TFTP server, firewall, proxy server, mail server,
Exchange, DNS, DHCP, • content security, anti-virus software from different manufacturers such as NAI
McAfee, Symantec, TrendMicro • Good knowledge of VMware ESX, ESXi, VMware Virtual SMP and VMware
VMFS and vStorage vSwitch • Good knowledge of tools such as VMware and VMware vSphere vCenter,
vCenter Converter, VMotion • Good knowledge of Microsoft Windows Server 2000, 2003 and 2008 Server
References:
Period: Since 03/2011 until today
Customer: Swisscom Location: Zurich, Basel, Bern Task: 3rd Level Support Cisco VoIP stalling Cisco Unified Call Manager 8.0.2 Installing Cisco Unified Call Manager 8.0.3 Installing Cisco Unified Presence 8.0.2 Installing Cisco Unity Connection 8.0.2 Installation of Cisco 2951 MGCP Voice Gateway Installation of H323 Voice Gateway Installation of Cisco UCS C200 M2 with VMware Provision of Voice Applications on Cisco UCS C200 M2 Integration of Peters Connect Manager / Assistant Integration of Samwin Organization of 3,000 Cisco IP Phone\'s rollout Installation and support of Windows Server 2008 Active Directory Installation and support of Windows Server Exchange 2010 Responsible for the coordination of several sub-contractors.
Date: from 02/2010 to March 2011 Location: Hamburg Client: Eastern German Lloyd Task: Support and development of Cisco VoIP systems Responsible for the coordination of several sub-contractors. Troubleshooting VoIP Problematic, Preparation of rolling out IP Phone Integration and support of Right Fax / Captaris Version 9.4.0 Administration and configuration of Estos / CTI Server Version 3.0.3.640 Installation and support of Windows Server 2003 Active Directory Installation and support of Windows Server 2008 Active Directory Installation and support of Windows Server 2003 and Exchange 2007 Installation and support of Cisco Unified Mobility Advantage
Installation and support of Cisco MeetingPlace Express version 2.1.1.2 Installation and support of Cisco Unity Connection Version 7.1.3 Installation and support Cisco Catalyst 6500 Installation and Support Network Monitoring Installation and support of Andtek Server version 4.1.2d Installation and support of Wireless Control System Version 7.0.164.0 Installation and support of Cisco NAC Guest Server Version 2.0.2 Installation and support of Cisco Secure ACS version 4.2 Workarounds to create problems Support for CTI applications and UCC, the manufacturer Andtek, and Aurenz Estos Support CiscoWorks LAN Management Version 3.2 Support of Cisco Unified Contact Center Express version 7.0 (1) Voice Gateway Updates Voice Gateway Adaptation Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Date: from 01/2010 to February 2010 Client: Migros Location: Switzerland / Zurich Task: Responsible for network infrastructure based on Cisco hardware and software. Maintenance of the IT infrastructure team to administer the Cisco infrastructure. Support of the 2nd level support in solving technical problems and solve as 3rd level support complex technical challenges. Continue to ensure the availability and development of the network. Network expansion Cisco Catalyst 6500 VLAN, HSRP, OSPF Routing Rollout of Cisco\'s Catalyst 2950 and 3550 Series Integration of IP Address Management (Proteus) Support from Cisco ACS server Administration and Support for Cisco Wireless Control System (WCS) Server Integration of Cisco Wireless Access Points Preparation of network documentation Integration of TenGigabitEthernet
Date: from 07/2009 to January 2010
Client: Computacenter Location: Münster / Hannover Task: setting up ISP, VSP customers at Cisco VoIP environment, configuration of the ISP, VSP on the Cisco CUCM version 6.1.3 and version 4.2 Administration and configuration of Snapware, Responsible for the coordination of several sub-contractors. Troubleshooting VoIP Problematic, IP Phone Roll-out, Integration of Snapware and PMOperator, Integration and support of Cycos Integration of MOH over Multciast Integration and support of billing system Aurenz Integration of Genesys Fax to PDF Integration and support of Genesys Voice Mailbox
Integration and support of voice recording ASC Installation and support of Windows Server 2003 Active Directory Installation and support of Windows Server 2008 Active Directory Installation and support of Windows Server 2003 and Exchange 2007 LDAP integration and customization with Lotus Notes Voice Gateway Updates Voice Gateway Adaptation Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Organization of tests.
Period: since 10/2009 to 12/2009 Client:
Fiducia IT Description: Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Organization of tests. Responsible for the coordination of several sub-contractors. Location: Karlsruhe Support of Siemens HiPath 4000 and 8000 Setting up new devices Support Genesys SIP Call Center Administration and configuration of Genesys Administration and configuration of Oracle database Review of the Voice Network Troubleshooting VoIP Problematic Installation and support of Windows Server 2003 Active Directory Installation and support of Windows Server 2008 Active Directory Analyzing SIP Traces IP Phone Roll-out
Date: from 01/2009 to 07/2009 Client: Nextiraone Location: Berlin Task: TAC 3rd Level Support VoIP Description: Support to various national and international clients in the Voice over IP Area. Continue to be responsible for coordinating the interface between customers and Suppliers. Responsible for compliance with the installation and service times. Coordination of error analysis in security and VoIP area. Clarification of errors in reports with the carriers and operators. First contact in the integration phase. Organization of tests. Responsible for the coordination of several sub-contractors. Projects: - Callmananger Cluster 4.2 update on Cisco Unified Call Manager cluster 6.1.2 - Installation and configuration of a CUCM cluster version 6 on VMware 3.5 - Installation and configuration of a CUCM cluster version 5 on VMware 3.5 - Installation and configuration of a CUCM cluster version 4 to VMware 3.5 - Connecting an Alcatel 4400 to CUCM version 6.1.2 on QSIG
- Installation and configuration of a CUCM cluster with 900 IP phones. - Integration of AND Phone Group - Team Collaboration and manager /
assistant services - Connecting the AND Phone Lockout services - Installation and configuration of Cisco Meeting Place 7 - Installation Server 2008 LDAP connection to Meeting Place 7 - Installation Server 2008 LDAP connection to Call Manager 7 - Installation and support of Windows Server 2003 Active Directory - Installation and support of Windows Server 2008 Active Directory - Support of Checkpoint firewall (NGX II R62, R65 Nokia) - Installation and support of Windows Server 2003 and Exchange 2007 - Support by Snapware - Support and administration of Checkpoint Firewall - Installation Server 2008 virtualization Call Manager systems - Reconfiguration of international voice gateways in MGCP H323 - Connecting an Alcatel 4400 to CUCM version 6.1.2 on QSIG in cooperation
with a SIP Server - Installation and configuration of multiple Cisco Unified Call Manager Express - Installation, configuration and connection of a Andtek server in a Cisco
Unified Cisco Unified Call Manager version 6.1.2 - Installation, configuration and connection of a Andtek server in a Cisco
Unified Cisco Unified Call Manager version 4.2
Period: 04/2008 to 01/2009 Client: Nextiraone Location: Berlin Project: Voice TAC 2nd Level Suppport Description: Support to various national and international customers in the Voice over IP range. Coordination of error analysis. Clarification of errors in reports with the carriers and the operator. First contact in the integration phase. Organization of tests. Projects: - Callmananger Cluster 4.2 update on Cisco Unified Call Manager Cluster 5 - Installation and configuration of fees billing system to Cisco Unified Call
Manager version 6.1.2 - Connection of the AND Phone manager / assistant services to Cisco Unified
Call Manager version 6.1.2 - Connection of the AND Phone manager / assistant services to Cisco Unified
Call Manager version 4.2 - Update of 40 Cisco Unified Cisco Unified Call Manager version of
6.1.2.1000-13 on 6.1.2.1002-1 - Planning and organizing a Callmanager Cluster 4.2 Update on Cisco
Unified Call Manager cluster 6.1.2 during normal operation - Support of Checkpoint firewall (NGX II R62, R65 Nokia)
Period: 03/2008
Client: FDP Hamburg Location: Hamburg Description:
Design and concept of Voice over IP analgesia with Asterisk Projects: - Development of and approach to Voice over IP analgesia with Asterisk - Planning and shopping - Installation + configuration of a Voice over IP Systems with Asterisk - Rollout - Implementation of Fax to PDF - Realization of answering machine message delivery via email - Integration of Cisco IP phones to Asterisk - Documentation of the system
Period: 03/2008
Client: FDP Hamburg Location: Hamburg Description: Design and concept of a firewall system Project: - Connecting a Cisco ASA firewall 5505 into the existing network - Designing new firewall policys - Configuring the VPN dial-up
Period: 02/2007 to 02/2008
Client: Comio / Telio Location: Hamburg Role: Working as IT Manager Description: Responsible for all Voice over IP environment Project: - Administration and development of the Asterisk system - Design and concept of a SIP Provider Connection - Installation + configuration of Cisco network devices such as Catalyst 3750,
Router 2600 / 2800 / 3700 - Configuration / customization of Windows 2003 Server for network
operations - Operational Support 2nd level network support, implementation of changes,
installation + configuration of Cisco network devices - Operational Support 2nd level network support, implementation of changes,
installation and configuration of audio devices codes - Rollout of Cisco ASA 5505 Firewall - Implementation of changes, installation and configuration of Cisco network
devices - Design and commissioning of network external suppliers in
different locations using Cisco routers and switches as well as
implementation of appropriate firewall policys on Cisco ASA - Installation and configuration of multiple Cisco Unified Call Manager Express - Develop a Disaster Recovery Plan
Period: 12/2005 - 01/2007
Client: Conergy Location: Hamburg, Rangsdorf, Singapore, Sacramento, Paris, Italy Role: System Administrator for Voice over IP Description:
Responsible for all Voice over IP environment Project: - Administration and development of Cisco VoIP environment - Integration of international sites with Call Manager Express - Connection of Netwise - Configuration of H323 Voice Gateway to MGCP - Integration of Cisco Unity - Installation of Cisco Wireless LAN environment - Roll out of 1,000 Cisco IP Phones - Develop a Disaster Recovery Plan for Cisco VoIP system - Integration of Wireless IP Phones
Period: 01/2005 - 11/2005
Client: Cora IT Location: Hamburg Role: System Coordinator / Technician Description: The central change management for all components, and ticket processing with Remedy ARS and Siebel, escalation of problems to the manufacturers or to global service providers / carriers. Participation in a 24x7 on-call Projects: - Maintenance and configuration of Cisco routers (25xx, 26xx, 36xx, 72xx),
Cisco Switches (Catalyst 2xxx, 3xxx) - Adaptation of Cisco configurations - Exchange of Cisco components - Project support the rollout of several Cisco Catalyst
Period: 08/2001 - 11/2005
Client: Global Knowledge Location: Hamburg, Frankfurt and Munich A.M Role: IT Specialist Description: Construction and maintenance of the Remote Labs and administration and support of the IT environment Projects: - Update from Exchange 5.5 to Exchange Server 2003 - Update of Active Directory 2000 and 2003 - Building the VoIP environment training - Project support the rollout of multiple Cisco PIX Firewalls - Creation and expansion of the Layer 2 and Layer 3 Network Connections - Administration and fault diagnosis of VoIP (Voice over IP) networks
Consisting of Cisco Unified CallManager clusters and 7940 / 7960 / 7970 IP
Phones - Administration of the Cisco Secure ACS server for TACACS + Authentication - Implementation of a complex VLAN structure - Ethernet 5 days training of 8 people about network topologies, protocols,
Network hardware and software, TCP / IP, DNS, DHCP, Routing and
Switching - Wireless connection of 6 houses - Network Documentation
Period: 10/1999 - 07/2001
Client: Seka Team Role: IT Support Call Center Agent Location: Hamburg Description: Administration and fault diagnosis of different customers Project: - Remote maintenance and configuration of network components - Support & Troubleshooting - User Training
Temporal and spatial availability.:
Available from 15 September 2011 in USA
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