Keywords
Skills
Product management B2C / B2B, regulation & lawful interception, human resource & service management, tender management, project management trainings, lecturer at University of applied sciences
Content management, application & IT architectures, requirements management, software development, billing,
payment & CRM process consulting, ITIL, CMMI, eTOM, SCRUM
Managerial responsibility up to 20 employees, project teams up to 50+ project members, direct reporting to chief and board level
Project history
Drafting and creation of tender, vendor pre-selection, vendor management, preperation and execution of evaluation.
Managing the overall IT releases of Telefonica Deutschland (O2) from business & product perspective, therein: Capacity planning, demand management, portfolio management (classic / agile), reporting & escalation on every management level.
Leading the product manager team ‚Headquarters & Infrastructure‘ with internal and external product manager / consultants, therein coaching, capacity planning, reporting, escalations.
Project: Integration of 40 million customers, product data and processes into the management systems of Telefonica. Adaption and migration of all ext./internal interfaces (legal, finance, payment, logistics)
IT project and product management with hybrid project management approach, establishing and managing the PMO, project reporting & escalation, IT budgeting and controlling, release and integration management.
- Project: Optimization of inventory & logistics for mobile phones & introduction of new mobile product:
Restructuring of program / projects, analysis of work remaining and delta analysis of requirements; mapping to SAP standard processes, re-budgeting and offer management; escalation & risk-management; supplier & delivery management
- Project: Launch of an international roaming product:
Order management process amendments, logistics, launch planning & operation, CRM, billing process changes
- Preparation / preplanning of SEPA changes to billing, order management, CRM
- Additional minor projects / changes