User Experience Consultant
Logistics
(Transport and Logistics, 500-1000 employees)
Keywords
Design Thinking
Design Sprints
UX metrics
User Experience
Usability
Balsamiq
Design
Product Discovery Workshops
user testing
User Story Mapping
Lean UX
UX Score
Internet of Things
Userindex
CSAT
Customer Journey
Usability Testing
UX Strategy
User Centered Design
Scrum
Balsamiq Mockups
Ideation
NPS
wireframes
agile
Rough Prototyping
Industry 4.0
Customer Centricity
Portfolio
Skills
- Support product teams in user-centered development of products and services with design thinking, user experience and scrum tools and methods.
- Product Discovery: Facilitation of Insights & Ideation Workshops
- Product Excellence: Ensuring usability and attractiveness of products and services
- UX Maturity: Coaching UX Strategy in user-centered organizations
- 20+ years of experience in User Centered Design, Design Thinking and User Experience Management
- Certified User Experience Professional by Nielsen Norman Group with focused studies in User Experience Management and Interaction Design
- Project experience in Agile Teams and certification as Scrum Product Owner (Scrum Alliance)
- Industry expertise in Automotive, Industrial Automation, Banking, Pharma, Logistics
- Software: Good knowledge of common Collaboration Software (Conceptboard, Mural, Miro, Slack, Jira Confluence), Prototyping Tools (Balsamiq, Figma, Sketch), Survey Tools (Qualtrics, Survey Monkey), Remote Testing Tools (Maze, Usability Hub, Optimal Workshop), Webanalytic Tools (Google Analytics, Hotjar)
Project history
03/2022
-
05/2022
Methodical support of product teams in the user centered design process of smart logistic services:
• Facilitation of insights & ideation workshops (Product Discovery)
• Prototyping and testing according to Lean UX principles
• Support in the development of a UX strategy
• Facilitation of insights & ideation workshops (Product Discovery)
• Prototyping and testing according to Lean UX principles
• Support in the development of a UX strategy
08/2020
-
06/2021
Guest Lecturer User Experience
University
(Other, 250-500 employees)
Training design students in user experience and design thinking methodologies.
10/2019
-
06/2020
User Experience Consultant
Automotive
(Automotive and vehicle construction, >10.000 employees)
Methodical support of product teams in the user centered design process of products and services:
• Support in the implementation of user research
• Planning of usability testings and user studies
• Curation of testing tools and research methods
• Curation of UX metrics and criteria for good UX
• Training of employees on testing tools and methods
• Support in the implementation of user research
• Planning of usability testings and user studies
• Curation of testing tools and research methods
• Curation of UX metrics and criteria for good UX
• Training of employees on testing tools and methods
12/2017
-
02/2019
User Experience Consultant
Conglomerate
(Industry and mechanical engineering, >10.000 employees)
Methodical support of product teams in the user centered design process of products and services:
• Facilitation of insights & ideation workshops
• Conducting customer interviews
• Development of Personas, User Story Maps, Pageflows, Wireframes, UX Reviews
• Planning and conducting user tests with prototypes
• Guidance of UI designers
• Facilitation of insights & ideation workshops
• Conducting customer interviews
• Development of Personas, User Story Maps, Pageflows, Wireframes, UX Reviews
• Planning and conducting user tests with prototypes
• Guidance of UI designers
06/2016
-
11/2017
User Experience Manager
Onlinebroker
(Banks and financial services, 500-1000 employees)
Methodical support of product teams in the user centered design process of products and services:
• Facilitation of insights & ideation workshops
• Development of rough concepts, recommended actions and UX reviews
• Creation of site / task / userflows and wireframes
• Planning and conducting user tests with prototypes
• Guidance of UI designers (external agency)
• Success measurement quality of use and customer satisfaction
• Facilitation of insights & ideation workshops
• Development of rough concepts, recommended actions and UX reviews
• Creation of site / task / userflows and wireframes
• Planning and conducting user tests with prototypes
• Guidance of UI designers (external agency)
• Success measurement quality of use and customer satisfaction
Local Availability
Open to travel worldwide
Deutschlandweit, sofern mit Bahn oder Flugzeug von Hamburg aus in +/- 3 Stunden erreichbar
Verfügbarkeit nach Abstimmung
Verfügbarkeit nach Abstimmung
exali seal of extended third party liability for consulting representatives
The original exali seal of third party liability for consulting representatives ensures that the person or company concerned has concluded an actually valid third party liability for consulting representatives.
Covered from 01.07.2016 until 01.07.2024
Check the freelancer's Exali insurance profile (insured activities, scope, etc.) »
