USA: Freelancer profile Björn Petersdorf from Rösrath, Erfahrener Projektleiter und Programm Manager, CRM und BI Fokus, fundierte IT-Erfahrung, Softwareent | Profiles from freelancers and companies
Björn Petersdorf, experienced project leader and program manager with CRM focus and in-depth broad IT-experience, both
Björn Petersdorf
Dipl.-Kaufmann
Xamit Consulting GbR
experienced project leader and program manager with CRM focus and in-depth broad IT-experience, both
51503 Rösrath
available
Hourly-/Daily rates:
k.A.
Last update: 19.01.2007 09:41
Attachments
- none -
Language skills
german (first language)english (business fluent)french (good)spanish (basic knowledge)
Abilities, knowledge, experiences:
Project management:
- Project leader of projects of various sizes
- Project and multi-project management
- Program management
Methods and processes:
- IT-specifications
- Business processes: analyse and design
- Software evaluation and selection
- demand management
- change management
- release management
- test management
- Documentation
- Quality assurance
- IT-assessment
- Function point method
- Strategy development
- controlling
- Training and coaching
Business Intelligence and CRM:
- Operational CRM: processes, systems, methods, Customer Care and Self Service, Campaign management
- Analytical CRM: database marketing, data warehouse conception / architecture
Products and tools:
- MS Office
- SAP
- Siebel
- Peoplesoft Vantive
- CASE Tools
Industry experiences:
- Telecommunication
- Banking
- Consumer Goods
- Retail
- Software industry
- Customer management
References:
Period: January 2005 to December 2005
Company: Finance, software company, electronic data processing centre in the financialr area
Project: Project leader for the implementation of a portfolio management system
Activities / Tasks:
• Project management, coordination of all related activities
• Development of the portfolio management method and process model
• Implementation of the developed portfolio management method and process for selected, sales relevant products
• Reporting
• Derivation of product and portfolio Methods:
• Conceptual design of a IT-solution (requirements, architecture, interfaces)
• Transfer of the portfolio management (method, process, activities) into the organisation
• Coaching for product managers
Project size:
• 8 project members
Technology: systems for portfolio management, DB2
Business context: Portfolio management, IT products and systems
Methods: Portfolio analyse, assessments
Period: April 2004 to October 2004
Company: Finance, software company, electronic data processing centre in the financialr area
Project: Project leader for a feasibility study for enhancements of the disposition systems for payment transactions
Activities / Tasks:
• Demand management for the requirements of the state banks for disposition in regard to payment transactions and account systems
• Definition of the new system objectives and requirements
• Feasibility studies, effort estimations and calculation of profitability
• Project planning and determination of project staff requirements
• Presentation of the project scope for state banks and savings banks
Project size:
• 4 to 35 project members
Technology: various key banking host systems
Methods: demand management, process modelling, systems management, project management, effort estimation
Period: October 2003 to July 2005
Company: Finance, software company, electronic data processing centre in the financialr area
Project: Project leader for the functional project assessments for effort estimations and productivity calculations
Activities / Tasks:
• Effort estimations and functional assessments of IT-projects for banking systems
• Project examination and post calculation of IT-projects, calculation of project productivities
• Set-up of a company-wide database of project productivities and reporting
• Process definition and process implementation for effort estimation and post calculation of IT-projects
• Coaching for key stake holders in IT assessment
• Coordination and project management
Project size:
• 6 permanent project members, up to 10 additional assessment relevant project members
Technology: various banking host systems, client-server-systems, data warehouse
Business context: effort estimation, project analyze
Methods: function point analyse, process modelling
Period: September 2002 to November 2002
Company: telecommunication, Munich, Germany
Project: Project leader for the shut-down of operations of a mobile network operator for customer management
Activities / Tasks:
• Definition of the downsizing plan
• Identification of operational requirements
• Continuous issue management
• Employee replacement and staff downsizing planning
• Management reporting
• Project leader for archiving
• Coordination with IT for system availabilities and issue management
Project size:
• 20 to 80 project members
Business context: IT-Telco systems (especially customer management, billing), network, data migration, processes
Methods: project management, processes
Period: August 2002 to November 2002
Company: telecommunication, Munich, Germany
Project: Project leader for the customer migration project
Activities / Tasks:
• Set-up and definition of the migration scenarios and processes for customer migration
• Support of the management team for negotiations with potential customer receiving network operators
• Finalization of the complete migration process
• Development of IT requirements
• Change of all required processes within customer service
• Handling of SIM lock code availability for prepaid customers
• Complaint management
• Set-up of legal complaint process
• Coordination of all network shut-down issues with network and IT departments
• Management reporting
• Demand management, project- and process management
Project size:
• Telco: 10 to 35 project members
• External: 15 to 20 project members
Technology: CRM, Billing system, campaign management
Business context: telecommunication, campaign management, processes
Methods: demand management, project management, process management
Period: Mai 2002 to September 2002
Company: telecommunication, Munich, Germany
Project: Project leader for the mobile number portability project
Activities / Tasks:
• Project management
• Set-up and definition of the company-wide project
• Coordination with all internal business units
• Project planning and reporting, budget planning and controlling
• Issue management
• Responsibility for the definition of business processes and IT-requirements, demand management
• Representative in the working group with German mobile operators
Project size:
• Telco: 10 to 20 project members
• Consultants: 15 to 40 project members
• Mobil operators: 7 to 30 project members
Technology: network systems, activation-, CRM- and billing systems
Methods: demand management, project management
Period: January 2002 to April 2002
Company: telecommunication, Munich, Germany
Project: Interim manager operational improvement in customer management
Activities / Tasks:
• Set-up of the area
• Definition of responsibilities with the director customer management
• Role definition for the operational improvement unit and the employees
• Set-up of the change management tasks and processes for customer management (activation, customer interaction centre, billing & collections, fraud & risk, data warehouse, customer development)
• Identification and prioritisation of change management requirements
• Staffing of change management projects including processes, products, tariffs, sales channels, IT systems
• Monitoring and controlling of projects
• Reporting to the director customer management
• Support for the director customer management for all aspects of change management
• Coordination of all IT-relevant activities between customer manage¬ment and IT
• Coordination of all process-relevant activities between customer manage¬ment and sales, marketing and product development
• Leadership for employees in the operational improvement unit
• Support in budget planning
Project size:
• PricewaterhouseCoopers: 4 project members
• Telco: 15 to 80 project members
Business context: telecommunication, customer management
Methods: demand management, project- and multi-projectmanagement
Period: July 2001 to December 2001
Company: telecommunication, Munich, Germany
Project: Program manager for customer management for the company set-up for a German Mobil network operator
Activities / Tasks:
• Program manager in the program management office for the coordination of all 2500 company wide projects for the start of the mobile network operator. Objectives were the operational readiness for both start and continuous operations
• Responsibility for the build-up and readiness of the area customer management
• Project planning for customer management
• Continuous monitoring of planning and achievements
• Identification of issues, impact analysis and start of required activities
• Evaluation of all existing dependencies with other areas
• Weekly management board reporting about progress and critical issues
• Set-up of meetings to solve existing problems between business areas
• Support for the process team to define required business processes
• Support for the IT department to define and implement the required IT systems
• Coordination of all activities with the mother company
• Support for the testing phases and business simulations
• Coaching of director and managers for the set-up of their areas
• Coaching of for internal program managers, support for take over of responsibilities
Project size:
• PricewaterhouseCoopers: 20 to 60 project members
• Telco: 40 to 250 project members
Technology: telco IT stack
Business context: CRM processes
Methods: demand management, programme management, multi-project management
Period: March 2001 to June 2001
Company: Privat Bank, Zurich, Switzerland
Project: Project leader for a CRM software selection
Activities / Tasks:
• Verification and consolidation of the requirements (business processes, technical)
• Development of selection criteria
• Tool evaluation and selection
Project size:
• 9 project members
Technology: banking systems, host systems, various CRM tools
Business context: CRM processes
Methods: demand management, software selection
Period: January 2001 to April 2001
Company: Cognos AG, Business intelligence software company, Wiesbaden
Project: Project leader for CRM analytics
Activities / Tasks:
• Project management
• Specification (business processes and technical) for the Cognos based standard application for the usage of CRM system data (especially Siebel and Vantive)
• Coaching for developers and quality assurance
• Conceptual design of marketing material
• Management of the Cebit presence
Project size:
• Mummert + Partner: 5 project members
• Cognos: 3 project members
Technology: Siebel, Peoplesoft Vantive, COGNOS
Business context: CRM, processes
Methods: demand management, project management
Period: March 1999 to October 2000
Company: large consumer goods company, Wuppertal, Germany
Project: Project leader for the implementation of a customer and service centre
Activities / Tasks:
• Software selection process for the overall solution
• Conceptional design and realization of the business process of the customer service above all systems
• Design of the overall IT architecture and the process flows using the systems, i.e. Vantive, SAP R/3, CrossWorlds, external address checks, order checking and correction service, Deutsche Post AG, document management and document creation systems, CTI
• Integration of the service centre solution with SAP R/3 based on CrossWorlds
• Integration of the service centre with Lucent CTI, external address checks, document management and document creation systems, external distribution system
• Integration manager for the overall project (SAP implementation, service Centre, distribution centre)
• Realization of a customer specific GUI in Vantive
• Support for the software implementation and change management in all business units and the IT-department
• Overall coordination of all involved projects, software companies and involved employees
Project size:
• Mummert + Partner: 10 to 40 project members
• customer: 10 to 30 project members
• External partners: 20 to 30 project members
Technology: SAP R/3, Peoplesoft Vantive, Crossworlds, Lucent
Business context: consumer goods, retail, CRM, order management, processes, change management, integration management
Methods: project- and multi-project management
Period: January 1999 to April 2000
Company: Mummert + Partner Unternehmensberatung AG, consultancy, Hamburg
Project: Head of the CRM competence centre
Activities / Tasks:
• Conceptual design and realization of CRM solutions based on standard products of Siebel, Vantive and TPS Labs
• Conceptual design and realization of SAP R/3 connectivity with Siebel and Vantive based on the CrossWorlds product
• Evaluation and presentation of CRM software
• Production of demo applications for business cases and customer
Project size:
• 3 to 10 staff members
Technology: Siebel, Vantive, Crossworlds, Clarify, TPS Labs, SAP R/3, Windows NT, Oracle
Period: January 1998 to October 1998
Company: software company, Mannheim, Germany
Project: Conceptual design of SAP CRM
Activities / Tasks:
• Conceptual design of the new SAP Mobile Sales, Mobile Services solution (today known as SAP CRM).
• Consolidation of functional requirements for the developments of business templates.
Project size:
• 40 to 80 project members
Technology: SAP BW, SAP R/3, SAP Mobile Sales / Mobile Services, Windows NT
Business context: consumer goods, sales, marketing, processes
Methods: demand management
Period: January 1998 to August 1998
Company: software company, Mannheim, Germany
Project: Project member in the conceptual design of the integration of SAP Business Informa¬tion Warehouse into SAP Mobile Sales
Activities / Tasks:
• Conceptual design (both technical and application) for the integration of the SAP Business Informa¬tion Warehouse (SAP BW) into SAP Mobile Sales/Mobile Services. The concept was based on the functional requirements from different business areas and included the data extraction from SAP BW, the data replication and the user interface.
• Demand management
• Data modelling, reporting
Project size:
• 4 to 8 project members
Technology: SAP BW, SAP R/3, SAP Mobile Sales / Mobile Services, Windows NT, SAP BW Info Cubes and data replication
Business context: data warehouse, data modelling, reporting
Methods: demand management
Period: March 1997 to October 1998
Company: software company, Mannheim, Germany
Project: Project leader for the realization of an OLAP tool
Activities / Tasks:
• Conceptual design, implementation, test and project management for the development of an OLAP tool supporting mobile clients with a standardized host connection and a structured data replication.
• Demand management and realization using a CASE tool
• Data management
• The tool was successfully implemented at several large European pharmaceutical companies and a large German food company.
Project size:
• 10 to 25 project members
Technology: Windows NT, Windows 95, client server, CASE tools, data replication, Oracle scripting
Business context: Data Warehouse, data modelling, reporting
Methods: demand management, CASE, data management
Period: April 1997 to June 1998
Company: pharmaceutical, consumer goods company, Southampton, UK
Project: Project leader for the implementation of a sales force automation software solution
Activities / Tasks:
• Conceptual design, realization, test and implementation of a sales force automation software solution including SAP R/3-connection
Project size:
• 12 to 22 project members
Technology: Windows NT, client-server, CASE tools, data replication
Business context: consumer goods, pharmaceutics, sales, process support
Methods: demand management, CASE software
Period: February 1996 to October 1998
Company: Robert Bosch GmbH, Stuttgart
Project: Project leader for the implementation of a worldwide sales force automation software solution
Activities / Tasks:
• Conceptual design, realization, tests and implementation, rollout, training and project management of a worldwide used, multi-lingual sales system with focus on mobile client support for several branches and divisions.
• The functional part included several pricing modules (including mobile SAP R/3 pricing) and also the connection to various diffe¬rent host systems (SAP R/2, SAP R/3, AS 400 etc.). Additionally, a complex statistical part was added.
• The solution was implemented and set productive in Germany, France, Austria, Spain, Portugal, Brazil and Turkey for various different divisions. The total number of implementations was 17.
Project staff:
• between 15 and 50 project members
Technology: Windows NT, client server, CASE tools, data replication
Business context: consumer goods, automotive, sales process
Methods: demand management, CASE software
Period: June 1996 to October 1997
Company: pharmaceutical, consumer goods company, Paris, France
Project: Project leader for the implementation of a sales force automation software solution
Activities / Tasks:
• Conceptual design, realization, test and implementation of a sales force automation software solution
Project size:
• 7 project members
Warner Lambert: 6 to 10 project members
Technology: Windows NT, client server, CASE tools, data replication
Business context: consumer goods, pharmaceutics, sales, process support
Methods: demand management, CASE software
Temporal and spatial availability.:
100% on-side availability, no regional restrictions
currently available from February 2007
Project management:
- Project leader of projects of various sizes
- Project and multi-project management
- Program management
Methods and processes:
- IT-specifications
- Business processes: analyse and design
- Software evaluation and selection
- demand management
- change management
- release management
- test management
- Documentation
- Quality assurance
- IT-assessment
- Function point method
- Strategy development
- controlling
- Training and coaching
Business Intelligence and CRM:
- Operational CRM: processes, systems, methods, Customer Care and Self Service, Campaign management
- Analytical CRM: database marketing, data warehouse conception / architecture
Products and tools:
- MS Office
- SAP
- Siebel
- Peoplesoft Vantive
- CASE Tools
Industry experiences:
- Telecommunication
- Banking
- Consumer Goods
- Retail
- Software industry
- Customer management
References:
Period: January 2005 to December 2005
Company: Finance, software company, electronic data processing centre in the financialr area
Project: Project leader for the implementation of a portfolio management system
Activities / Tasks:
• Project management, coordination of all related activities
• Development of the portfolio management method and process model
• Implementation of the developed portfolio management method and process for selected, sales relevant products
• Reporting
• Derivation of product and portfolio Methods:
• Conceptual design of a IT-solution (requirements, architecture, interfaces)
• Transfer of the portfolio management (method, process, activities) into the organisation
• Coaching for product managers
Project size:
• 8 project members
Technology: systems for portfolio management, DB2
Business context: Portfolio management, IT products and systems
Methods: Portfolio analyse, assessments
Period: April 2004 to October 2004
Company: Finance, software company, electronic data processing centre in the financialr area
Project: Project leader for a feasibility study for enhancements of the disposition systems for payment transactions
Activities / Tasks:
• Demand management for the requirements of the state banks for disposition in regard to payment transactions and account systems
• Definition of the new system objectives and requirements
• Feasibility studies, effort estimations and calculation of profitability
• Project planning and determination of project staff requirements
• Presentation of the project scope for state banks and savings banks
Project size:
• 4 to 35 project members
Technology: various key banking host systems
Methods: demand management, process modelling, systems management, project management, effort estimation
Period: October 2003 to July 2005
Company: Finance, software company, electronic data processing centre in the financialr area
Project: Project leader for the functional project assessments for effort estimations and productivity calculations
Activities / Tasks:
• Effort estimations and functional assessments of IT-projects for banking systems
• Project examination and post calculation of IT-projects, calculation of project productivities
• Set-up of a company-wide database of project productivities and reporting
• Process definition and process implementation for effort estimation and post calculation of IT-projects
• Coaching for key stake holders in IT assessment
• Coordination and project management
Project size:
• 6 permanent project members, up to 10 additional assessment relevant project members
Technology: various banking host systems, client-server-systems, data warehouse
Business context: effort estimation, project analyze
Methods: function point analyse, process modelling
Period: September 2002 to November 2002
Company: telecommunication, Munich, Germany
Project: Project leader for the shut-down of operations of a mobile network operator for customer management
Activities / Tasks:
• Definition of the downsizing plan
• Identification of operational requirements
• Continuous issue management
• Employee replacement and staff downsizing planning
• Management reporting
• Project leader for archiving
• Coordination with IT for system availabilities and issue management
Project size:
• 20 to 80 project members
Business context: IT-Telco systems (especially customer management, billing), network, data migration, processes
Methods: project management, processes
Period: August 2002 to November 2002
Company: telecommunication, Munich, Germany
Project: Project leader for the customer migration project
Activities / Tasks:
• Set-up and definition of the migration scenarios and processes for customer migration
• Support of the management team for negotiations with potential customer receiving network operators
• Finalization of the complete migration process
• Development of IT requirements
• Change of all required processes within customer service
• Handling of SIM lock code availability for prepaid customers
• Complaint management
• Set-up of legal complaint process
• Coordination of all network shut-down issues with network and IT departments
• Management reporting
• Demand management, project- and process management
Project size:
• Telco: 10 to 35 project members
• External: 15 to 20 project members
Technology: CRM, Billing system, campaign management
Business context: telecommunication, campaign management, processes
Methods: demand management, project management, process management
Period: Mai 2002 to September 2002
Company: telecommunication, Munich, Germany
Project: Project leader for the mobile number portability project
Activities / Tasks:
• Project management
• Set-up and definition of the company-wide project
• Coordination with all internal business units
• Project planning and reporting, budget planning and controlling
• Issue management
• Responsibility for the definition of business processes and IT-requirements, demand management
• Representative in the working group with German mobile operators
Project size:
• Telco: 10 to 20 project members
• Consultants: 15 to 40 project members
• Mobil operators: 7 to 30 project members
Technology: network systems, activation-, CRM- and billing systems
Methods: demand management, project management
Period: January 2002 to April 2002
Company: telecommunication, Munich, Germany
Project: Interim manager operational improvement in customer management
Activities / Tasks:
• Set-up of the area
• Definition of responsibilities with the director customer management
• Role definition for the operational improvement unit and the employees
• Set-up of the change management tasks and processes for customer management (activation, customer interaction centre, billing & collections, fraud & risk, data warehouse, customer development)
• Identification and prioritisation of change management requirements
• Staffing of change management projects including processes, products, tariffs, sales channels, IT systems
• Monitoring and controlling of projects
• Reporting to the director customer management
• Support for the director customer management for all aspects of change management
• Coordination of all IT-relevant activities between customer manage¬ment and IT
• Coordination of all process-relevant activities between customer manage¬ment and sales, marketing and product development
• Leadership for employees in the operational improvement unit
• Support in budget planning
Project size:
• PricewaterhouseCoopers: 4 project members
• Telco: 15 to 80 project members
Business context: telecommunication, customer management
Methods: demand management, project- and multi-projectmanagement
Period: July 2001 to December 2001
Company: telecommunication, Munich, Germany
Project: Program manager for customer management for the company set-up for a German Mobil network operator
Activities / Tasks:
• Program manager in the program management office for the coordination of all 2500 company wide projects for the start of the mobile network operator. Objectives were the operational readiness for both start and continuous operations
• Responsibility for the build-up and readiness of the area customer management
• Project planning for customer management
• Continuous monitoring of planning and achievements
• Identification of issues, impact analysis and start of required activities
• Evaluation of all existing dependencies with other areas
• Weekly management board reporting about progress and critical issues
• Set-up of meetings to solve existing problems between business areas
• Support for the process team to define required business processes
• Support for the IT department to define and implement the required IT systems
• Coordination of all activities with the mother company
• Support for the testing phases and business simulations
• Coaching of director and managers for the set-up of their areas
• Coaching of for internal program managers, support for take over of responsibilities
Project size:
• PricewaterhouseCoopers: 20 to 60 project members
• Telco: 40 to 250 project members
Technology: telco IT stack
Business context: CRM processes
Methods: demand management, programme management, multi-project management
Period: March 2001 to June 2001
Company: Privat Bank, Zurich, Switzerland
Project: Project leader for a CRM software selection
Activities / Tasks:
• Verification and consolidation of the requirements (business processes, technical)
• Development of selection criteria
• Tool evaluation and selection
Project size:
• 9 project members
Technology: banking systems, host systems, various CRM tools
Business context: CRM processes
Methods: demand management, software selection
Period: January 2001 to April 2001
Company: Cognos AG, Business intelligence software company, Wiesbaden
Project: Project leader for CRM analytics
Activities / Tasks:
• Project management
• Specification (business processes and technical) for the Cognos based standard application for the usage of CRM system data (especially Siebel and Vantive)
• Coaching for developers and quality assurance
• Conceptual design of marketing material
• Management of the Cebit presence
Project size:
• Mummert + Partner: 5 project members
• Cognos: 3 project members
Technology: Siebel, Peoplesoft Vantive, COGNOS
Business context: CRM, processes
Methods: demand management, project management
Period: March 1999 to October 2000
Company: large consumer goods company, Wuppertal, Germany
Project: Project leader for the implementation of a customer and service centre
Activities / Tasks:
• Software selection process for the overall solution
• Conceptional design and realization of the business process of the customer service above all systems
• Design of the overall IT architecture and the process flows using the systems, i.e. Vantive, SAP R/3, CrossWorlds, external address checks, order checking and correction service, Deutsche Post AG, document management and document creation systems, CTI
• Integration of the service centre solution with SAP R/3 based on CrossWorlds
• Integration of the service centre with Lucent CTI, external address checks, document management and document creation systems, external distribution system
• Integration manager for the overall project (SAP implementation, service Centre, distribution centre)
• Realization of a customer specific GUI in Vantive
• Support for the software implementation and change management in all business units and the IT-department
• Overall coordination of all involved projects, software companies and involved employees
Project size:
• Mummert + Partner: 10 to 40 project members
• customer: 10 to 30 project members
• External partners: 20 to 30 project members
Technology: SAP R/3, Peoplesoft Vantive, Crossworlds, Lucent
Business context: consumer goods, retail, CRM, order management, processes, change management, integration management
Methods: project- and multi-project management
Period: January 1999 to April 2000
Company: Mummert + Partner Unternehmensberatung AG, consultancy, Hamburg
Project: Head of the CRM competence centre
Activities / Tasks:
• Conceptual design and realization of CRM solutions based on standard products of Siebel, Vantive and TPS Labs
• Conceptual design and realization of SAP R/3 connectivity with Siebel and Vantive based on the CrossWorlds product
• Evaluation and presentation of CRM software
• Production of demo applications for business cases and customer
Project size:
• 3 to 10 staff members
Technology: Siebel, Vantive, Crossworlds, Clarify, TPS Labs, SAP R/3, Windows NT, Oracle
Period: January 1998 to October 1998
Company: software company, Mannheim, Germany
Project: Conceptual design of SAP CRM
Activities / Tasks:
• Conceptual design of the new SAP Mobile Sales, Mobile Services solution (today known as SAP CRM).
• Consolidation of functional requirements for the developments of business templates.
Project size:
• 40 to 80 project members
Technology: SAP BW, SAP R/3, SAP Mobile Sales / Mobile Services, Windows NT
Business context: consumer goods, sales, marketing, processes
Methods: demand management
Period: January 1998 to August 1998
Company: software company, Mannheim, Germany
Project: Project member in the conceptual design of the integration of SAP Business Informa¬tion Warehouse into SAP Mobile Sales
Activities / Tasks:
• Conceptual design (both technical and application) for the integration of the SAP Business Informa¬tion Warehouse (SAP BW) into SAP Mobile Sales/Mobile Services. The concept was based on the functional requirements from different business areas and included the data extraction from SAP BW, the data replication and the user interface.
• Demand management
• Data modelling, reporting
Project size:
• 4 to 8 project members
Technology: SAP BW, SAP R/3, SAP Mobile Sales / Mobile Services, Windows NT, SAP BW Info Cubes and data replication
Business context: data warehouse, data modelling, reporting
Methods: demand management
Period: March 1997 to October 1998
Company: software company, Mannheim, Germany
Project: Project leader for the realization of an OLAP tool
Activities / Tasks:
• Conceptual design, implementation, test and project management for the development of an OLAP tool supporting mobile clients with a standardized host connection and a structured data replication.
• Demand management and realization using a CASE tool
• Data management
• The tool was successfully implemented at several large European pharmaceutical companies and a large German food company.
Project size:
• 10 to 25 project members
Technology: Windows NT, Windows 95, client server, CASE tools, data replication, Oracle scripting
Business context: Data Warehouse, data modelling, reporting
Methods: demand management, CASE, data management
Period: April 1997 to June 1998
Company: pharmaceutical, consumer goods company, Southampton, UK
Project: Project leader for the implementation of a sales force automation software solution
Activities / Tasks:
• Conceptual design, realization, test and implementation of a sales force automation software solution including SAP R/3-connection
Project size:
• 12 to 22 project members
Technology: Windows NT, client-server, CASE tools, data replication
Business context: consumer goods, pharmaceutics, sales, process support
Methods: demand management, CASE software
Period: February 1996 to October 1998
Company: Robert Bosch GmbH, Stuttgart
Project: Project leader for the implementation of a worldwide sales force automation software solution
Activities / Tasks:
• Conceptual design, realization, tests and implementation, rollout, training and project management of a worldwide used, multi-lingual sales system with focus on mobile client support for several branches and divisions.
• The functional part included several pricing modules (including mobile SAP R/3 pricing) and also the connection to various diffe¬rent host systems (SAP R/2, SAP R/3, AS 400 etc.). Additionally, a complex statistical part was added.
• The solution was implemented and set productive in Germany, France, Austria, Spain, Portugal, Brazil and Turkey for various different divisions. The total number of implementations was 17.
Project staff:
• between 15 and 50 project members
Technology: Windows NT, client server, CASE tools, data replication
Business context: consumer goods, automotive, sales process
Methods: demand management, CASE software
Period: June 1996 to October 1997
Company: pharmaceutical, consumer goods company, Paris, France
Project: Project leader for the implementation of a sales force automation software solution
Activities / Tasks:
• Conceptual design, realization, test and implementation of a sales force automation software solution
Project size:
• 7 project members
Warner Lambert: 6 to 10 project members
Technology: Windows NT, client server, CASE tools, data replication
Business context: consumer goods, pharmaceutics, sales, process support
Methods: demand management, CASE software
Temporal and spatial availability.:
100% on-side availability, no regional restrictions
currently available from February 2007
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