de
Keywords
Skills
I have over 30 years SAP experience, therefore over 20 years in SAP R/3 / ECC area and more than 10 years CRM with Web-UI, BW and BI knowledge, with a very good global overview of logistics and financial Business Processes.
Especially deep knowledge of CRM with Web-UI and MSA, BI, BW, SM, SRM, SCM, IS-U, Retail, EPB, B&B, PLM, SD, MM, PS, PP and CO-PA with their Functionality and processes, also familiar with ABAP / OO and Web-UI, rollout/project management, ASAP and ARIS-Tool.
By interest contact me under the e-mail address: karl.bahensky@chello.at or/and
Mobile: +43-699-12196980, +49-170-1431027
Especially deep knowledge of CRM with Web-UI and MSA, BI, BW, SM, SRM, SCM, IS-U, Retail, EPB, B&B, PLM, SD, MM, PS, PP and CO-PA with their Functionality and processes, also familiar with ABAP / OO and Web-UI, rollout/project management, ASAP and ARIS-Tool.
By interest contact me under the e-mail address: karl.bahensky@chello.at or/and
Mobile: +43-699-12196980, +49-170-1431027
Project history
Customer: BRITISH GAS Staines UK (Energy Industry)
Project Scope: CRM 7.0 (IS-U) Web-UI Process Design, Customizing and Development for CI and Sales/Service (one Order Methodic with BRF+ and ACE) Applications
Connections to different 3th Party Systems (Siebel, Banner and so one ……) and Process Flows to ERP IS-U System
Timeframe: February 2011 –
Responsibilities: Sales/Service (one Order/BRF+/ACE) Process Design and Customizing (from Activities to Sales)
ABAP OO Web-UI Development/Configuration for Sales Process with Front End Process Flow and
Connections via Link Applications to 3th Party/ERP Systems and Performance Optimization
Project Methodic: SCRUM with Mercury Quality Center and Mingle
Customer: ZEISS Oberkochen (Optical Industry)
Project Scope: CRM 7.0 (Customer Care) Web-UI Development and redesign Front End Process Flow with Transportation management and ERP Process flow connection; Redesign BI Interface and Groupware Integration
Timeframe: October 2010 – February 2011
Responsibilities: ABAP Web-UI Development/Configuration with Front End Process Flow redesign on Customer Care Processes for following components: opportunity management, service and repair
Support the Process flow and Data takeover to SAP ERP System with redesign BI Interface and Groupware integration
Doing transport whit SAP standard transportation management form development system to quality system and to product system
Customer: bon prix Hamburg (mail order business)
Project Scope: CRM 7.0 / IC (Interaction Center) with Web-UI and ECC Retail (Sales, Purchasing and Logistic Process)
Process –Conception/Design (review IST Situation
and SOLL Blueprint creation)
Create and presentation Prototypes
Timeframe: July 2010 – October 2010
Responsibilities: Process –Conception/Design of CRM IC and Retail Sales with logistic Processes
Prototype creation and presentation (CRM IC and
Retail Sales)
Customer: ZEISS Oberkochen (Optical Industry)
Project Scope: CRM 7.0 (Customer Care) Web-UI Development and redesign Front End Process Flow with Transportation management; BI Integrated Planning (BI-IP)
Timeframe: May 2010 – July 2010
Responsibilities: ABAP Web-UI Development/Configuration with Front End Process Flow redesign on Customer Care Processes for following components: opportunity management, service and repair
Implementation BI Integrated Planning (BI-IP)
Doing transport whit SAP standard transportation management form development system to quality system and to product system
Customer: VW, Wolfsburg (Car Industry)
Project Scope: Process Design for overseas branch for SAP SRM 7.0 System Process flow.
Timeframe: January 2010 – April 2010
Responsibilities: Process Design with Proto Type and running thru workshops with department members to discus and finales there requirements for the process flows.
Customer: T-Systems, Darmstadt (Eindhoven: Philips)
Project Scope: Transition project with process scope Request to Offer and Order to Cash for Service Catalog ordering and Billing for it
Timeframe: October 2009 – January 2010
Responsibilities: Transition Development Manager for Conceptual Design and Blueprint at Business process: Request to Offer, Order to Cash and Billing with scope of Service Catalog ordering; Coaching and Training
Customer: T-Systems, Frankfurt
Responsibilities: Mentor / Coaching SAP Basis Support Service / Transition Development Manager
Training, Concept design, Coaching, Transferring SAP Knowledge to a new SAP support team
Timeframe: April 2009 – September 2009
Customer: T-Systems / Shell, ESCHBORN
Responsibilities: Consultant for a SAP Basis environment System
Timeframe: January 2009 – March 2009
Customer: ANZAG (Pharmacy Distributor)
Project Scope: Implementation: CRM 6.0/7.0 with Web UI, SAP Gateway (SAG) to Third-Party System with Master data Management/Migration (MDM), Groupware integration, Authorization Design (Web-UI), Marketing Management, Lead/Activity Management, Service Management with CIC, IPM, IPC, UBB Contracts, CRM Billing, SAP Workflow, EIC, Interface to BW with BI (7.0) and connection to ECC 6.0, Pilot implementation CRM 2007 with version upgrade from 6.0 to 7.0 for checking the different functions between CRM2006 and CRM2007
After go life: Project Review
Timeframe: September 2007 – July 2009
Responsibilities: Conceptual Design, Blueprint for Business Processes with Enterprise Portal, Master Data, SAP Gateway to Third-Party System (Data Transfer) and Interface to BW
Develop Prototypes for Enterprise Portal 7.0 (BSP), Customizing/Development: Web UI (with Business add-on for Account Management, Marketing Management, Sales and ABAP OO), Service Process with CIC, Master Data Migration (ECC 6.0, CRM 3.1), Interface to BW, Groupware integration,
Marketing Management, Lead/Activity Management, Project Leader, Coordinator, Consultant for Enterprise Portal (Web-UI), Master Data Migration, Authorization with User Roles, Interface to BW
Customer: VATTENFALL (Electricity and Gas Industry)
Project Scope: Master – Data, Authorization and User Role design, IS-U-Invoice (Billing Process), EDIFACT, IDEX, Test and Quality check, Deregulation
Timeframe: August 2008 – October 2008
Responsibilities: Conceptual Design, Blueprint for Business Processes,
Customizing: Authorization and User Role, Develop Prototypes
Customer: ECOLAB (Chemical Industry)
Project Scope: Implementation: CRM 5.0 with Sales and Service Processes (Lead till Sales Order/Order to Cash and Service Management and CIC) and data takeover to SAP R/3 (Master data Management/Migration (MDM)), CIC Web Client, AIX, IPC, PCUI, RE, DEM, Sales Planning by BPS, Interface to BW with BI, connection to SAP R/3 4.6, Authorization Management
Prototype for TMS at SAP R/3 System
CRM version upgrade from 4.0 to 5.0
Timeframe: May 2007 – September 2007
Responsibilities: Solution Architect for Sales and Service Processes and CIC Web Client, Drive and coordinate Project Team,
Organization and Holding Workshops,
Analysis Business Process Define (BPD), Business Process Gap Analysis, Detailed Business Process Define (BPD), Develop, Customization Prototypes and Presentation to the Management, BW Requirements for the Business Contents, Process Configuration: Master Data, Authorization and User Roles, Sales Processes under CIC Web Client, Sales Planning via BPS and BW Content with BI
Customer: DRV BSH Hanover (German Pension Assurance)
Project Scope: Implementation/Update: SRM 4.0 with Connection to SAP R/3 (Existing System from a subsidiary Implementation)
Timeframe: Jun 2007 – July 2007
Responsibilities: Project Manager for SRM Implementation, Coordinate Project Team, Organization and Holding Workshops,
Analysis: Business Process Define (BPD), Business Process Gap Analysis, Detailed Business Process Define (BPD), Develop Prototypes and Presentation to the Management, Configure/Update Buying Business Process with data takeover to SAP R/3
Customer: CLP POWER (Electricity Industry)
Project Scope: Implementation: CRM 5.0 with IS-U Functionality, CIC, IPC, BSP, Sales Process (Lead till Sales Order), Service Process with Complain Management, Activity/Marketing –Management, Sales Planning by BPS, BW (Analytics), Master data (MDM), Authorization Design with User Role, IDEX, Test and Quality check, Deregulation, Management/Migration (connection to SAP R/3)
Timeframe: January 2007 – May 2007
Responsibilities: Solution Architect for IS-U, CRM Implementation (Service and Sales), Drive and coordinate Project Team,
Organization and Holding workshops,
Analysis Business Process Defines (BPD), Business Process Gap Analysis, Detailed Business Process Define (BPD) and Develop Prototypes and Presentation to the Management, Configure Business Processes for Activity/Marketing -Management, Sales Planning via BPS, Sales and Service Process Flow, Authorization Functions with User Roles and Analytics
Customer: SYNGENTA (Chemical Industry)
Project Scope: Implementation: CRM 5.0 with MSA and AIX for Activity/Marketing –Management, Sales Planning by BPS, B&B Internet Sales via CRM to SAP R/3, IPC, PCUI, Authorization Design, Master Data Management(MDM)/Migration for connection to BW
Timeframe: September 2006 – January 2007
Responsibilities: Process design and blueprinting, Process configuration for Activity/Marketing -Management, Authorization with User-Roles, Sales Planning via BPS, CRM Middleware with requirements to B&B, Add on (ABAP) and IPC, SAP R/3, MSA, BW, Training, Coaching, Trouble Shooting for the configured Processes, middleware functionality, adapters (OLTP-R/3, LSMW with XIF, BW, MSA-Client with mobile functionality)
Customer: DP IT Solutions GmbH (Germany Mailing POST Department)
Project Scope: Implantation/Support of Phas1 till 3: CRM 4.0 and version upgrade from 3.0 to 4.0, CIC, IPC, MSA (Mobile Sales with product variant configuration and Lead/Activity Management), Authorization Management and Master Data Management (MDM) /Migration to BW, ECC and MSA
Timeframe: February 2005 – September 2006
Responsibilities: Support, Implementation, Coaching, Trouble Shooting for Sales/Service – Process (MSA), middleware functionality with Add on programming, adapters (OLTP-R/3, MSA, LSMW with XIF, BW-CRM, BW-CRM-MSA, MSA-Client with mobile sales functionality)
Customer: CRM4u (IT Solutions) Outsourcing concept
Project Scope: Implementation: CRM 4.0 and marketing and SRM 3.0
Timeframe: December 2004 – February 2005
Responsibilities: Project leader, Coordinator, Consultant: Master Data (Customer), middleware functionality, adapters (OLTP-R/3)
Doing: Implementation/ Customizing: Middleware functionality, CIC, marketing, trouble shooting, Coaching: CRM Business processes and Purchase Process flow
Customer: ANZAG (Pharmacy distributor) over IBM [BPC]
Project Scope: Implementation: Front end office reporting system for there management via BW 3.1, CRM 3.1: Marketing, Lead/Activity Management, Authorization Management and User Roles design, MSA, Outsourcing concept, Master data Management/Migration (MDM)
Timeframe: August 2003 – December 2004
Responsibilities: Project leader, Coordinator, Consultant: Customer, Middleware functionality with Add on programming, adapters (ALE, BFA, LSMW and XIF, ASCII-Adapter, OLTP-R/3, BW-CRM and BW-CRM-MSA), Pilot for Variant configuration,
Doing: Customizing, Integration – Testing, Training (BW connections, implementation of the complete Middleware functionality, Authorization with User Roles, CRM marketing, Lead/Activity Management, trouble shooting, coaching for the CRM Business processes
Customer: e-on/is-energy (is one of Europe\'s largest private electricity, gas, and water utilities / Full-Service IT-Provider for e-on) IS-U
Project Scope: Implementation: Front end office reporting system for sales Business via BW 3.1 from their CRM 3.1 and ERP (SD and PS) SAP 4.6C systems, Implementation of CIC Process -Flow . IDEX, Test and Quality check
Timeframe: February 2003 – July 2003
Responsibilities: Project leader, coordinator for the customer.
Doing: Conceptual design, customizing of BW, CRM: CIC processes, Coordination between the client and the project team
Customer: BOSCH/Junkers (Thermo technology: Largest manufacturer of gas-fired heating systems and water heaters in Europe) IS-U
Project Scope: Implementation: Customer Relationship Management (CRM 3.0) for Customer Service (CS) with CIC
Timeframe: July 2002 – January 2003
Responsibilities: Team leader, doing: conceptual design, customizing of CS process with Variant configuration, implementation/ customizing of the complete Middleware functionality
Customer: IT Company (Outsourcing concept)
Project Scope: To set up their competence center for EBP (3.0), CRM (3.0) with Variant configuration, APO (3.0) with BW (3.0) and SRM 3.0
Timeframe: January 2002 – July 2002
Responsibilities: Project leader for the implementation of the competence center and coaching the key user of the above components
Customer: SBS (Siemens)
Project Scope: SAP logistic and finance migration from R2 to R3 4.6d
Timeframe: September 2001 – December 2001
Responsibilities: Doing: trouble shooting/coaching (migration project, modules: SD, MM, PS, PP (APO), CO-PA and FI)
Customer: VATECH/Hydro ELIN (Power Transmission and Water Systems Industrial Services)
Project Scope: Project Systems (PS) Project Planning Board with Capacity Requirements Planning and EBP (2.0)
Timeframe: June 2001 – September 2001
Responsibilities: Project leader for the conceptual design, implementation, customizing
Customer: IT Company
Project Scope: Test installation from CRM (2.0C), BW (2.0x) and APO (3.0) Function testing
Timeframe: April 2001 – June 2001
Responsibilities: Project leader for the implementation, processes customizing, testing.
Customer: EPCOS (Electronic Parts and Components)
Project Scope: Implementation of APO (3.0)
Timeframe: February 2001 – September 2001
Responsibilities: Conceptual design and customizing their processes.
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Version upgrades with ASAP and test implementation of CRM internet sales.
Timeframe: November 2000 – April 2001
Responsibilities: Conception (ASAP), coaching for the version upgrade 3.xx to 4.6c at modules: SD with Variant configuration, MM, PS, CO-PA, SM and add-ons.
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Doing a test installation of CRM and APO.
Timeframe: May 2000 – October 2000
Responsibilities: Conceptual design and customizing their test installation of CRM and APO.
Doing: trouble shooting, coaching their competence center (for solution possibilities), customizing the CRM/APO –processes
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Trouble shooting, coaching, training, BIW conceptual design with implementation
Timeframe: January 2000 – April 2000
Responsibilities: Doing: trouble shooting, help do build up their competence center, conceptual design, customizing BIW
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Rollout manager (coordinator for the whole European companies)
Timeframe: December 1998 – January 2000
Responsibilities: Project manager, implementation SAP/R3 at the Scandinavian region, coordinator (whole European companies)
Customer: Aventis (Pharmaceutical Industry)
Project Scope: Version upgrade manager CRM (2.2f to 4.0b)
Timeframe: August 1998 – January 1999
Responsibilities: Project planing, recourse staffing, to check changes if the can transform to standard, coaching and end-user training
Customer: Temic (Automotive)
Project Scope: IS SAP R/3 conceptual design, customizing prototypes
Timeframe: February 1998 – July 1998
Responsibilities: Coaching, Training, Team leader, ABAP Programmer and customizing
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: SAP R/3 conceptual design, customizing prototypes, going live with big-bang
Timeframe: August 1996 – February 1998
Responsibilities: Coaching, Training, Team leader for SD, MM, PP, PS and CO-PA, SAP Consultant SD, MM, PS, CO-PA, EDI, WF, CA, SM and ABAP Programmer
Customer: Loewa (Trading Food)
Project Scope: SAP R/3 Retail conceptual design
Timeframe: May 1996 – July 1996
Responsibilities: Team leader Retail and processes customizing
Customer: AEG (Electric Industry)
Project Scope: SAP logistic and finance migration from R/2 to R/3 and PS CO-PA new implementation
Timeframe: August 1995 – January 1996
Responsibilities: Project manager, consulting: SD and doing interface to PS, CO-PA and MM
Customer: Münze Österreich (Coin mint Industry)
Project Scope: SAP R/3 conceptual design, customizing prototypes, end-user training
Timeframe: March 1995 – July 1995
Responsibilities: Team leader for module: PP, MM and SD
Customer: Aventis (Pharmaceutical Industry)
Project Scope: SAP R/3 Trouble shooting (coaching), training
Timeframe: January 1995 – March 1995
Responsibilities: Doing trouble shooting
Customer: Aventis (Pharmaceutical Industry)
Project Scope: SAP R/3 conceptual design, customizing prototypes, end-user training, going live with big-bang
Timeframe: May 1993 – January 1995
Responsibilities: Implementation manager for logistic and finance, coordinator and responsible for the completely implementation of SAP/R3 (modules: SD, MM, FI, CO-PA and AM)
Customer: ABB (Electric Industry)
Project Scope: Coaching, SAP R/3 conceptual design, customizing prototypes
Timeframe: November 1991 – March 1993
Responsibilities: Project leader, coaching, customizing SD, interface design, realization for PP and PS
Project Scope: CRM 7.0 (IS-U) Web-UI Process Design, Customizing and Development for CI and Sales/Service (one Order Methodic with BRF+ and ACE) Applications
Connections to different 3th Party Systems (Siebel, Banner and so one ……) and Process Flows to ERP IS-U System
Timeframe: February 2011 –
Responsibilities: Sales/Service (one Order/BRF+/ACE) Process Design and Customizing (from Activities to Sales)
ABAP OO Web-UI Development/Configuration for Sales Process with Front End Process Flow and
Connections via Link Applications to 3th Party/ERP Systems and Performance Optimization
Project Methodic: SCRUM with Mercury Quality Center and Mingle
Customer: ZEISS Oberkochen (Optical Industry)
Project Scope: CRM 7.0 (Customer Care) Web-UI Development and redesign Front End Process Flow with Transportation management and ERP Process flow connection; Redesign BI Interface and Groupware Integration
Timeframe: October 2010 – February 2011
Responsibilities: ABAP Web-UI Development/Configuration with Front End Process Flow redesign on Customer Care Processes for following components: opportunity management, service and repair
Support the Process flow and Data takeover to SAP ERP System with redesign BI Interface and Groupware integration
Doing transport whit SAP standard transportation management form development system to quality system and to product system
Customer: bon prix Hamburg (mail order business)
Project Scope: CRM 7.0 / IC (Interaction Center) with Web-UI and ECC Retail (Sales, Purchasing and Logistic Process)
Process –Conception/Design (review IST Situation
and SOLL Blueprint creation)
Create and presentation Prototypes
Timeframe: July 2010 – October 2010
Responsibilities: Process –Conception/Design of CRM IC and Retail Sales with logistic Processes
Prototype creation and presentation (CRM IC and
Retail Sales)
Customer: ZEISS Oberkochen (Optical Industry)
Project Scope: CRM 7.0 (Customer Care) Web-UI Development and redesign Front End Process Flow with Transportation management; BI Integrated Planning (BI-IP)
Timeframe: May 2010 – July 2010
Responsibilities: ABAP Web-UI Development/Configuration with Front End Process Flow redesign on Customer Care Processes for following components: opportunity management, service and repair
Implementation BI Integrated Planning (BI-IP)
Doing transport whit SAP standard transportation management form development system to quality system and to product system
Customer: VW, Wolfsburg (Car Industry)
Project Scope: Process Design for overseas branch for SAP SRM 7.0 System Process flow.
Timeframe: January 2010 – April 2010
Responsibilities: Process Design with Proto Type and running thru workshops with department members to discus and finales there requirements for the process flows.
Customer: T-Systems, Darmstadt (Eindhoven: Philips)
Project Scope: Transition project with process scope Request to Offer and Order to Cash for Service Catalog ordering and Billing for it
Timeframe: October 2009 – January 2010
Responsibilities: Transition Development Manager for Conceptual Design and Blueprint at Business process: Request to Offer, Order to Cash and Billing with scope of Service Catalog ordering; Coaching and Training
Customer: T-Systems, Frankfurt
Responsibilities: Mentor / Coaching SAP Basis Support Service / Transition Development Manager
Training, Concept design, Coaching, Transferring SAP Knowledge to a new SAP support team
Timeframe: April 2009 – September 2009
Customer: T-Systems / Shell, ESCHBORN
Responsibilities: Consultant for a SAP Basis environment System
Timeframe: January 2009 – March 2009
Customer: ANZAG (Pharmacy Distributor)
Project Scope: Implementation: CRM 6.0/7.0 with Web UI, SAP Gateway (SAG) to Third-Party System with Master data Management/Migration (MDM), Groupware integration, Authorization Design (Web-UI), Marketing Management, Lead/Activity Management, Service Management with CIC, IPM, IPC, UBB Contracts, CRM Billing, SAP Workflow, EIC, Interface to BW with BI (7.0) and connection to ECC 6.0, Pilot implementation CRM 2007 with version upgrade from 6.0 to 7.0 for checking the different functions between CRM2006 and CRM2007
After go life: Project Review
Timeframe: September 2007 – July 2009
Responsibilities: Conceptual Design, Blueprint for Business Processes with Enterprise Portal, Master Data, SAP Gateway to Third-Party System (Data Transfer) and Interface to BW
Develop Prototypes for Enterprise Portal 7.0 (BSP), Customizing/Development: Web UI (with Business add-on for Account Management, Marketing Management, Sales and ABAP OO), Service Process with CIC, Master Data Migration (ECC 6.0, CRM 3.1), Interface to BW, Groupware integration,
Marketing Management, Lead/Activity Management, Project Leader, Coordinator, Consultant for Enterprise Portal (Web-UI), Master Data Migration, Authorization with User Roles, Interface to BW
Customer: VATTENFALL (Electricity and Gas Industry)
Project Scope: Master – Data, Authorization and User Role design, IS-U-Invoice (Billing Process), EDIFACT, IDEX, Test and Quality check, Deregulation
Timeframe: August 2008 – October 2008
Responsibilities: Conceptual Design, Blueprint for Business Processes,
Customizing: Authorization and User Role, Develop Prototypes
Customer: ECOLAB (Chemical Industry)
Project Scope: Implementation: CRM 5.0 with Sales and Service Processes (Lead till Sales Order/Order to Cash and Service Management and CIC) and data takeover to SAP R/3 (Master data Management/Migration (MDM)), CIC Web Client, AIX, IPC, PCUI, RE, DEM, Sales Planning by BPS, Interface to BW with BI, connection to SAP R/3 4.6, Authorization Management
Prototype for TMS at SAP R/3 System
CRM version upgrade from 4.0 to 5.0
Timeframe: May 2007 – September 2007
Responsibilities: Solution Architect for Sales and Service Processes and CIC Web Client, Drive and coordinate Project Team,
Organization and Holding Workshops,
Analysis Business Process Define (BPD), Business Process Gap Analysis, Detailed Business Process Define (BPD), Develop, Customization Prototypes and Presentation to the Management, BW Requirements for the Business Contents, Process Configuration: Master Data, Authorization and User Roles, Sales Processes under CIC Web Client, Sales Planning via BPS and BW Content with BI
Customer: DRV BSH Hanover (German Pension Assurance)
Project Scope: Implementation/Update: SRM 4.0 with Connection to SAP R/3 (Existing System from a subsidiary Implementation)
Timeframe: Jun 2007 – July 2007
Responsibilities: Project Manager for SRM Implementation, Coordinate Project Team, Organization and Holding Workshops,
Analysis: Business Process Define (BPD), Business Process Gap Analysis, Detailed Business Process Define (BPD), Develop Prototypes and Presentation to the Management, Configure/Update Buying Business Process with data takeover to SAP R/3
Customer: CLP POWER (Electricity Industry)
Project Scope: Implementation: CRM 5.0 with IS-U Functionality, CIC, IPC, BSP, Sales Process (Lead till Sales Order), Service Process with Complain Management, Activity/Marketing –Management, Sales Planning by BPS, BW (Analytics), Master data (MDM), Authorization Design with User Role, IDEX, Test and Quality check, Deregulation, Management/Migration (connection to SAP R/3)
Timeframe: January 2007 – May 2007
Responsibilities: Solution Architect for IS-U, CRM Implementation (Service and Sales), Drive and coordinate Project Team,
Organization and Holding workshops,
Analysis Business Process Defines (BPD), Business Process Gap Analysis, Detailed Business Process Define (BPD) and Develop Prototypes and Presentation to the Management, Configure Business Processes for Activity/Marketing -Management, Sales Planning via BPS, Sales and Service Process Flow, Authorization Functions with User Roles and Analytics
Customer: SYNGENTA (Chemical Industry)
Project Scope: Implementation: CRM 5.0 with MSA and AIX for Activity/Marketing –Management, Sales Planning by BPS, B&B Internet Sales via CRM to SAP R/3, IPC, PCUI, Authorization Design, Master Data Management(MDM)/Migration for connection to BW
Timeframe: September 2006 – January 2007
Responsibilities: Process design and blueprinting, Process configuration for Activity/Marketing -Management, Authorization with User-Roles, Sales Planning via BPS, CRM Middleware with requirements to B&B, Add on (ABAP) and IPC, SAP R/3, MSA, BW, Training, Coaching, Trouble Shooting for the configured Processes, middleware functionality, adapters (OLTP-R/3, LSMW with XIF, BW, MSA-Client with mobile functionality)
Customer: DP IT Solutions GmbH (Germany Mailing POST Department)
Project Scope: Implantation/Support of Phas1 till 3: CRM 4.0 and version upgrade from 3.0 to 4.0, CIC, IPC, MSA (Mobile Sales with product variant configuration and Lead/Activity Management), Authorization Management and Master Data Management (MDM) /Migration to BW, ECC and MSA
Timeframe: February 2005 – September 2006
Responsibilities: Support, Implementation, Coaching, Trouble Shooting for Sales/Service – Process (MSA), middleware functionality with Add on programming, adapters (OLTP-R/3, MSA, LSMW with XIF, BW-CRM, BW-CRM-MSA, MSA-Client with mobile sales functionality)
Customer: CRM4u (IT Solutions) Outsourcing concept
Project Scope: Implementation: CRM 4.0 and marketing and SRM 3.0
Timeframe: December 2004 – February 2005
Responsibilities: Project leader, Coordinator, Consultant: Master Data (Customer), middleware functionality, adapters (OLTP-R/3)
Doing: Implementation/ Customizing: Middleware functionality, CIC, marketing, trouble shooting, Coaching: CRM Business processes and Purchase Process flow
Customer: ANZAG (Pharmacy distributor) over IBM [BPC]
Project Scope: Implementation: Front end office reporting system for there management via BW 3.1, CRM 3.1: Marketing, Lead/Activity Management, Authorization Management and User Roles design, MSA, Outsourcing concept, Master data Management/Migration (MDM)
Timeframe: August 2003 – December 2004
Responsibilities: Project leader, Coordinator, Consultant: Customer, Middleware functionality with Add on programming, adapters (ALE, BFA, LSMW and XIF, ASCII-Adapter, OLTP-R/3, BW-CRM and BW-CRM-MSA), Pilot for Variant configuration,
Doing: Customizing, Integration – Testing, Training (BW connections, implementation of the complete Middleware functionality, Authorization with User Roles, CRM marketing, Lead/Activity Management, trouble shooting, coaching for the CRM Business processes
Customer: e-on/is-energy (is one of Europe\'s largest private electricity, gas, and water utilities / Full-Service IT-Provider for e-on) IS-U
Project Scope: Implementation: Front end office reporting system for sales Business via BW 3.1 from their CRM 3.1 and ERP (SD and PS) SAP 4.6C systems, Implementation of CIC Process -Flow . IDEX, Test and Quality check
Timeframe: February 2003 – July 2003
Responsibilities: Project leader, coordinator for the customer.
Doing: Conceptual design, customizing of BW, CRM: CIC processes, Coordination between the client and the project team
Customer: BOSCH/Junkers (Thermo technology: Largest manufacturer of gas-fired heating systems and water heaters in Europe) IS-U
Project Scope: Implementation: Customer Relationship Management (CRM 3.0) for Customer Service (CS) with CIC
Timeframe: July 2002 – January 2003
Responsibilities: Team leader, doing: conceptual design, customizing of CS process with Variant configuration, implementation/ customizing of the complete Middleware functionality
Customer: IT Company (Outsourcing concept)
Project Scope: To set up their competence center for EBP (3.0), CRM (3.0) with Variant configuration, APO (3.0) with BW (3.0) and SRM 3.0
Timeframe: January 2002 – July 2002
Responsibilities: Project leader for the implementation of the competence center and coaching the key user of the above components
Customer: SBS (Siemens)
Project Scope: SAP logistic and finance migration from R2 to R3 4.6d
Timeframe: September 2001 – December 2001
Responsibilities: Doing: trouble shooting/coaching (migration project, modules: SD, MM, PS, PP (APO), CO-PA and FI)
Customer: VATECH/Hydro ELIN (Power Transmission and Water Systems Industrial Services)
Project Scope: Project Systems (PS) Project Planning Board with Capacity Requirements Planning and EBP (2.0)
Timeframe: June 2001 – September 2001
Responsibilities: Project leader for the conceptual design, implementation, customizing
Customer: IT Company
Project Scope: Test installation from CRM (2.0C), BW (2.0x) and APO (3.0) Function testing
Timeframe: April 2001 – June 2001
Responsibilities: Project leader for the implementation, processes customizing, testing.
Customer: EPCOS (Electronic Parts and Components)
Project Scope: Implementation of APO (3.0)
Timeframe: February 2001 – September 2001
Responsibilities: Conceptual design and customizing their processes.
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Version upgrades with ASAP and test implementation of CRM internet sales.
Timeframe: November 2000 – April 2001
Responsibilities: Conception (ASAP), coaching for the version upgrade 3.xx to 4.6c at modules: SD with Variant configuration, MM, PS, CO-PA, SM and add-ons.
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Doing a test installation of CRM and APO.
Timeframe: May 2000 – October 2000
Responsibilities: Conceptual design and customizing their test installation of CRM and APO.
Doing: trouble shooting, coaching their competence center (for solution possibilities), customizing the CRM/APO –processes
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Trouble shooting, coaching, training, BIW conceptual design with implementation
Timeframe: January 2000 – April 2000
Responsibilities: Doing: trouble shooting, help do build up their competence center, conceptual design, customizing BIW
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: Rollout manager (coordinator for the whole European companies)
Timeframe: December 1998 – January 2000
Responsibilities: Project manager, implementation SAP/R3 at the Scandinavian region, coordinator (whole European companies)
Customer: Aventis (Pharmaceutical Industry)
Project Scope: Version upgrade manager CRM (2.2f to 4.0b)
Timeframe: August 1998 – January 1999
Responsibilities: Project planing, recourse staffing, to check changes if the can transform to standard, coaching and end-user training
Customer: Temic (Automotive)
Project Scope: IS SAP R/3 conceptual design, customizing prototypes
Timeframe: February 1998 – July 1998
Responsibilities: Coaching, Training, Team leader, ABAP Programmer and customizing
Customer: Grundig International (Manufactory, Trading Industry)
Project Scope: SAP R/3 conceptual design, customizing prototypes, going live with big-bang
Timeframe: August 1996 – February 1998
Responsibilities: Coaching, Training, Team leader for SD, MM, PP, PS and CO-PA, SAP Consultant SD, MM, PS, CO-PA, EDI, WF, CA, SM and ABAP Programmer
Customer: Loewa (Trading Food)
Project Scope: SAP R/3 Retail conceptual design
Timeframe: May 1996 – July 1996
Responsibilities: Team leader Retail and processes customizing
Customer: AEG (Electric Industry)
Project Scope: SAP logistic and finance migration from R/2 to R/3 and PS CO-PA new implementation
Timeframe: August 1995 – January 1996
Responsibilities: Project manager, consulting: SD and doing interface to PS, CO-PA and MM
Customer: Münze Österreich (Coin mint Industry)
Project Scope: SAP R/3 conceptual design, customizing prototypes, end-user training
Timeframe: March 1995 – July 1995
Responsibilities: Team leader for module: PP, MM and SD
Customer: Aventis (Pharmaceutical Industry)
Project Scope: SAP R/3 Trouble shooting (coaching), training
Timeframe: January 1995 – March 1995
Responsibilities: Doing trouble shooting
Customer: Aventis (Pharmaceutical Industry)
Project Scope: SAP R/3 conceptual design, customizing prototypes, end-user training, going live with big-bang
Timeframe: May 1993 – January 1995
Responsibilities: Implementation manager for logistic and finance, coordinator and responsible for the completely implementation of SAP/R3 (modules: SD, MM, FI, CO-PA and AM)
Customer: ABB (Electric Industry)
Project Scope: Coaching, SAP R/3 conceptual design, customizing prototypes
Timeframe: November 1991 – March 1993
Responsibilities: Project leader, coaching, customizing SD, interface design, realization for PP and PS
Local Availability
Only available in these countries:
Germany, Austria und Switzerland
Start Jun 2012
By the Customer and/or Remote
By the Customer and/or Remote
