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Profile from Martin Drescher, Appilcation Manager, Support Engineer

Name: Martin Drescher
Description: Appilcation Manager, Support Engineer
Place: 1030 Wien
Categorys: Consulting, Process optimization, Quality assurance, Training, Secondlevel supporter
Hourly-/Daily rates: Depends on the Project
Website:
Foreign languages: german (Muttersprache)
english (Verhandlungssicher)
Diploma:
Attachments:
2009_CV_Martin_Drescher_en.doc2009_CV_Martin_Drescher_en (2009_CV_Martin_Drescher_en.doc, 94 KB)
2009 application letter Martin Drescher1.doc2009 application letter Martin Drescher (2009 application letter Martin Drescher1.doc, 22 KB)
Last update: 14.11.2009 12:59
Views: 7635
Now online: Offline
Other:DE.gif AT.gif CH.gif UK.gif LI.gif NZ.gif 

Skills | References | Temporal and spatial availability. | Other | Contact

Abilities, knowledge, experiences:
Office Tools: MS-Word, Excel, Access, Outlook, Power Point, Open Office
Operating Systems: Windows NT, Windows 2000, Windows XP, Windows Vista, Novell, Linux, HP-UX
Basic Knowledge: Solaris
Developement languages: C, C++, Java2, Shell
Enterprise: Control M and MAESTRO (scheduling software), Oracle (SQL) TOAD,
Geneva 5.*, ITIL,

References:
I am working since 8 years as an independent contractor in electronic data processing and Internet Technology.

I am working since 9 years as an independent contractor in electronic data processing and Internet Technology, in Telecommunications

Since 2006 I am based in Münster/ Germany and work as an Invoice/Application Manger for Convergys / Geneva wholesale billing for the National Companies of T-Mobile Germany and T-Mobile UK.

Tasks:

• Implementation and Maintaining of the Rating and Billing Applications for both Natcos (TMD and TMUK).
• Production of Invoices for Resellers incl. 1st and 2and Level Error handling
• Configuration of the Convergys / Geneva Billing – Application .
• Requirement Analyses, Feasibility checks and Consulting the Marketing department. (Tariff implemantation, Realisation of new Rate Plan Types and Implementation of new Event Types etc.)
• Configuration of the iBMD System cWB (Postbilling)
• Consulter for specification of HLCD documents. (HighLevelConfiguratioandesign)
• Documentation.
• Implementation of Releases.
• Specification of Change Requests.
• Specification and Review of Subject – specific documents
• Subject – specific presentations and Training. (german and english)

From 2001 / 2005 my project was the implementation, the management and also to work as a member of an Operational Support ( Shifts 7x24x365 ) for Amdocs retail billing for Austria, Mobilkom Austria ©

Tasks:
• Coordination of activities and measures of several departments according SLA.
( i.e. OL / Billing / Payment / MPS / I/O / UXSUPP / ORACLE / OBP / ISP)
• Management Interface to adjacent units. ( technical and organisational )
• Coordination of Migrations / Releases / Jour fixes /Workshops ect.
• Monitoring from Standards, Security Routines.
• Execution and error handling of operational tasks.
• 1st und 2nd Level Support for Amdocs © Billing und Payment.
• Process optimisation for quality improvement.
• Documentation of operational procedures and compilation of workflows.
• Training for new members of stuff.

Temporal and spatial availability.:
A change of my place of residence is possible

Other:
I am searching for new challenges and responsibilities.

According my education and my experiences I international projects, I am flexible in my field of functions.

A change of my place of residence is possible.

Personal attributes:

• Personal responsibility
• continuing education
• operational readiness
• capacity for teamwork
• flexibility
• willingness to travel
• ability to work under pressure
• high level in communication (english and german)

Kindly contact me if there is any vacant position in your Organisation.

Yours sincerely


Martin Drescher



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