Description
Project Manager - Customer Remediation - 6 months - Manchester
A top retail bank based in Manchester currently requires a Project Manager to join a customer remediation programme for an initial 6 months.
Overview of role
A general all round Finance Business Partner who is willing to be hands on and use their own initiative. You will become a Subject Matter Expert on the CCA project especially around redress issues and timing of payments/provisions.
The Key Requirements are
- An experienced project manager (programme management isn't required)
- Experience of setting up a remediation project/operation
- Establishing and leading a small project team - BAs, IT PM, business subject matter experts (SMEs)
The Key Elements of the role
- Ensure the issue is fully defined and scoped and the remediation requirement is clearly articulated
- Identify the population of customers/transactions in scope and sub segment - sourcing the data and ensuring it is robust and assurance testing has been performed on it
- Defining the remediation approach( there may be different approaches for different segments) and processes
- Working with the Remediation Operations team and other operating areas to set up the remediation operation including:-
- People
- Tools - systems, data, redress calculators etc
- Processes
- Training and accreditation
- MI/reporting/control
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 2 working days, please assume that you have not been successful on this occasion.
Campion Willcocks is an equal opportunities employer. Services advertised by Campion Willcocks are those of an employment business.