DevOps/System Administrator

Description

ScienceLogic is looking for a Dev Ops/ System Administrator for the ScienceLogic SaaS team.

ScienceLogic is seeking a candidate with strong problem-solving skills, excellent communication skills, an ability to work under pressure on key business and highly technical dynamic environments. Desire to be a contributor and owner of the ScienceLogic next generation of operational tools. Joining our team provides the unique challenge and opportunity to build, maintain, and improve systems that benefit are growing customers. The ideal candidate will draw upon exemplary systems management, critical thinking, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player. Candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.

Specifically, the candidate will help define and guide ScienceLogic SaaS and Hosted platform initiatives to maintain consistency across deployment models in areas such as operational excellence, launch readiness, and the adoption of best practices.

Responsibilities

Troubleshoot application deployments, recreate customer issues, build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs

Build and maintain CloudFormation templates, Chef cookbooks and shell scripts to automate and deploy SaaS solution resources and configuration changes

Collaborate and help build utilities and tools for internal use that enable you and your fellow Support Engineers to operate safely at high speed and wide scale.

Leverage your day-to-day experiences to provide the voice of the customer to internal Product teams

Drive customer communication during critical events

Write tutorials, how-to videos, and other technical articles for the SaaS customer community

Work on critical, highly complex customer problems that will span multiple global regions

Qualifications

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

2+ years of experience in a DevOps team, or experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.

Experience with Chef, particularly writing Chef cookbooks to automate deployment and maintenance of Linux and Windows application servers.

Programming/scripting with Python, PHP and PowerShell. Other languages a bonus.

Systems administration (Linux and Windows). Experience with virtualization technologies (Hypervisors, VMware, Xen)

Experience managing full 3 tier application stacks from the OS up through custom applications

Knowledge of networking protocols such as HTTP, DNS and TCP/IP.

Knowledge and experience with systems management and monitoring solutions

Experience with AWS

Excellent written and oral communication skills

About ScienceLogic

ScienceLogic is the global leader in hybrid IT monitoring for the network of everything. Over 20,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.