Description
JOB SUMMARY:Provide financial and operational support for North American Government & Public Safety Group as well as the Federal Government Markets Division. Support territory customers and service partners.
DUTIES AND RESPONSIBILITIES:
Load all Maintenance Agreements (MAs) into Oracle
Create and/or modify Install Base (IB) in Oracle
Review Customer Service Plans (CPSs) and load MA entitlement contracts in Clarify
Approve MAs via Oracle workflow function.
Process Installation Agreements (IAs).
Process manual billing and payment transactions (debits and credits).
Responsible for being the Field Service contact with all billing issues.
Reconcile monthly Automatic Payouts (APOs) as needed.
Research/interpret contract issues. Work with IT and Service Finance when necessary.
Process all change requests to MAs.
Process all manual log credit.
SKILLS:
GENERAL KNOWLEDGE, SKILLS AND ABILITIES:
Education requirements: Bachelors Degree or equivalent work experience
Experience using Google Office, Oracle, Smartclient, MOL, SMS, COF.
Strong verbal and written communication skills.
Must have strong organizational skills and ability to handle multiple tasks. Effective time management skills are required.
Exceptional interpersonal and customer service skills.
Basic understanding of radio systems and Service Products.
Basic understanding of accounting fundamentals (debit vs credit).
DESIRED BEHAVIORS:
Detail oriented individual
Ability to maintain a positive attitude, especially during stressful situations
Adaptive and flexible
Ability to work and make decisions with minimal supervision
Confident individual who is willing to assume responsibility
Individual contributor and team player