Network Service Desk Support Engineer L2

Description

Our client is a Top 500 ranked multinational specialized in material and chemical products.

The network support engineer establishes and warrants network performance.
Is responsible for:

• Analysing, configuring, coordinating, maintaining and repair of the network infrastructure in an international company.
• This can be either support onsite or remote on the customer's EMEA network environment.
• Ticket solving on level 2 in a small team of key competent Network Support Engineers
• User assistance in daily Network oriented problems.
• Involvement in network projects, handling coordination tasks.
  
  Assisting, coordination a steering the upgrade network devices:
• switches, routers Wi-Fi controllers and related hardware in an international environment.
• Investigation, diagnostic, testing and resolution of IP Network and Wi-Fi incidents
• Monitor performance, troubleshoot network problems and outages, schedule upgrades.
• Collaborating with the network & design architect on network optimization.
  *Network design is not part of the job.
• Coordinating resources when necessary and acting as SPOC to operational teams.
• Interacting with Telco partners & networking vendors.
• Working in validated environment which implies writing and maintenance of technical documentation and
• procedures, and follow controlled change management process.
• Update of technical documentation.
  *On hands installations are rare

• Excellent spoken and written skills in French and English
• Strong knowledge of IP Network
• Strong knowledge of Cisco IOS and CLI
• Good knowledge of Infoblox IPAM appliances
• Good knowledge of monitoring tools such as Splunk or Cacti
• Communication skills (maintenance teams, suppliers, other customer sites)
• Surely capable of solving problems and able to deliver remote support
• Autonomous, can work independently but also is a team player
• Strong analytical skills
• Service minded and familiar with the fundamentals of IT Service Management and SLA's
• ITIL aware (concepts, terminologies, ICT processes).
• Coping with stress in crisis Situations
• On Duty: The candidate will accept to be on call (every 3 weeks)
• Bachelor Degree in Computer Sciences or equivalent by experience.
• Minimum 5 years of experience in a similar position
• At least CCNA Certification or equivalent by experience.
• CCNP is an asset and CUCM certification or equivalent experience in a plus
• ITIL v3 Foundations certified is an asset
• Strong affinity with IT evolutions

Working in a stable and international environment. Longterm engagement.
Start date: ASAP
Temporary contract: 1 year + extension possible

Interested?

Send your CV to Erik De Backer by email or call for more information