Description
For our client, an international organisation in the area of Amsterdam, we are currently looking for a customer service representative to support the British market. This by initiating and answering all inquiries from Customers on the order to cash process, After Sales and Sales support.
- Together with Account Managers service the Customer to enhance the Customer Experience and maximize sales (e.g. Distributors, direct sellers and Epic, Sample follow up)
- Proactively manage price, Credit Hold related issues for open orders. Facilitator of process.
- Interact on a daily basis with several other functions of the company, such as accounting/credit, procurement, WH & distribution, Departmental meeting
- Providing back up support interfacing with customers or Admin activities
- Timely and accurate processing of customer (quality & service) complaints in CMS system
- Full OTC and after sales process designated number of Key Accounts
- Provide excellent After Sales Support (Credit Hold release follow up to WH, Back Order info/alternative, P.O.D., Copy Invoices)
- Validate, obtain approval and execute Credit notes (e.g. price error, late delivery, damaged, lost)
- Provide customers with product, price and availability information.
- Provide customers on product quality request such as certificates, Supplier questionnaires, statements and quality resolution letters
- Operational and/or Project related work as assigned by CS Manager.
- Secure availability for Customer inquiries meeting the Customer needs
- Send back order reports to Customers. Provide alternatives when possible
- Processing Customer Returns based on set matrix, processes and time lines
- Provide standardized professional communication in writing and spoken to internal and external customers