Description
QLess is a young, rapidly-expanding company headquartered in Los Angeles, CA, with offices on 5 continents. Our web-based software has given back over 700 years of otherwise-wasted time to our millions of users, by allowing them to hold their spot in a virtual line using their cell phone, instead of being stuck waiting in a physical line or a waiting room.This position reports directly to the Chief Technical Officer, who will do hands-on technical support alongside you, and will provide every opportunity for you to shine and grow. You will be involved in all aspects of customer support — help requests, change requests, bug reports, and enhancement requests, via both e-mail and phone.
You’ll work from home, so in order to be successful doing this, you must be:
You’ll have some great people to learn from, but none of them are going to hold your hand. Attention to detail, deadlines, and quality are critical. We recognize that everyone contributes something different to the team. We all learn a lot from each other, and we will expect you to not only learn from us, but to teach us as well. We expect you to challenge us to think differently.
You’ll also get to help build a world-class support and operations organization, and have direct input in selecting your future co-workers. This means that you’ll ultimately end up working with a team full of people that you like and respect, and is one of the best things about working in a rapidly-growing small company.
Most importantly, you need to be able to Get Things Done.
Required Qualifications:
Desired Qualifications: