Commercial Claims Handler

Somerset  ‐ Onsite
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Description

Bristol

Up to £25,000 subject to experience + Benefits

We are working on behalf of one of the UK's leading insurance brokers, employee benefits, healthcare and financial planning consultancies whose purpose is simple: to build a long-lasting relationship with clients and to become their Trusted Adviser. The Group has 36 offices in 33 locations across England and Wales employing over 1,200 members of staff.

They have built the business on the ethos of placing the client at its heart and providing the very best care and personal service.

They currently have a fantastic opportunity for an experienced Claims Handler to join their team in Bristol on an initial 9 month contract, which has the potential to become permanent in the future.

Working within a team of claims professionals the purpose of this role is to provide an expert claims service to their commercial clients and scheme members and manage all aspects of a claim to ensure a satisfactory conclusion.

We are looking for someone with excellent communication skills gained within a claims environment who combines strong telephone and administration skills with a positive approach and a desire to achieve results.

Duties:

  • To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions.
  • Advise clients on policy guidelines referring to claims
  • Management of client expectations throughout
  • Liaise with providers regarding individual claims
  • Issue claims forms when required to gather the necessary evidence and guidance notes
  • Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
  • Ensure activity meets internal Service Level Agreements (SLA)
  • Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively

Skills and experience:

  • Previous Claims experience is essential, ideally gained within a broker environment
  • Customer focused with strong relationship management and account handling skills
  • Professional communication skills
  • Strong organisational and prioritisation skills
  • Understanding of working within SLA's with the ability to meet and exceed KPI's
  • Effective team player
  • High level of accuracy and attention to detail
  • Cert CII qualified or working towards
  • Acturis knowledge is desirable

To be considered for this role please click 'apply' below.

Start date
ASAP
Duration
9 months
From
Resource Management
Published at
02.12.2015
Project ID:
1030452
Contract type
Freelance
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