Technical Support: Linux Support Engineer

Telecommute  ‐ Remote
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Description

Appstractor is a leading provider of tools and technical services to the Digital Marketing industry. We’re a small family run international business and we value the contribution of every employee. You can make a difference and be rewarded.

We’re looking for a bright individual with at least 3 years of IT experience, looking to move up into a more senior position, with lots of responsibility and variation:

  • Second Line Technical Support, identifying and resolving complex customer issues
  • Liaising with and building relationships with key suppliers
  • First Line Linux Support + working with Sys Admin team on complex problems
  • First Line Technical Support by ticket system, Live Chat and phone
  • Monitoring and managing data format changes
  • Supporting Sales team

    Skills Required:

  • Minimum 2 years customer facing technical support
  • First Line Linux support
  • TCP/IP, Networking and DNS
  • Perfect written and spoken English
  • Experience in Web Hosting/Data Centre environment a distinct advantage
  • Linux scripting skills an advantage

    This position is primarily based during office hours Mon-Fri, but you will also be part of a shift system involving some evenings and weekends. We’re looking for flexibility, which at Appstractor works both ways – our employees are treated like part of the family!

    Your initial training will be in Texas for approx 2 weeks, otherwise you will be working from home. Occasional UK and international travel may be required.

    Salary £35,000 to £40,000pa depending on experience. Benefits include gym membership, flexible working and Share Options.

    To help us identify and “fast track” serious applicants, in your application please write a one sentence summary of why you’re suited to this position.
  • Start date
    ASAP
    From
    Appstractor
    Published at
    09.10.2015
    Contact person:
    Freelancer Map
    Project ID:
    997970
    Contract type
    Freelance
    Workplace
    100 % remote
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