Systems Administrator

Illinois  ‐ Onsite
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Description

Summary:
  • This contractor will assist with the Cisco phone roll out in the office.
  • They will place phones, verify configuration and test phones.
  • This resource would also then assist with troubleshooting and support as our agents go live on the Cisco phones.
  • Also, assist with client live day testing. (this will require weekend or evening work).
Tasks:
  • Workbook Creation
  • Assign ACD Number
  • Assign DID Number
  • Assign Extension Mobility Number
  • Track Changes
  • Clean out terms
  • Bulk Uploads
  • Adding Phones
  • Adding UDP Profiles
  • Adding Users
  • Adding Unity VM Profiles
  • Genesys App User Assignment
  • NICE App User Assignment
  • Client VM Boxes
  • Assign DID Numbers
  • Create in Cisco
  • Create in Unity
  • Possibly the CER work book also.
SKILLS:

Qualifications:
  • Cisco Call Manager Experience
  • Cisco UC
  • Cisco Bat Files
  • Importing Bulk Uploads
  • Create Extension Mobility Profiles
  • Cisco Unity VM Experience
  • Unity Voice Mail
  • Cisco Bat Files
  • Importing Bulk Uploads
  • Excellent troubleshooting/problem solving skills
  • Excellent written and oral communications skills coupled with a customer service orientation
  • Able to work independently as well as a part of a team on multiple tasks
  • Self-starter; ability to begin working with minimal coaching
Start date
n.a
From
Synectics
Published at
05.02.2016
Project ID:
1065519
Contract type
Freelance
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