Cisco Voice Engineer - Contact Center Level 3 Support

SA  ‐ Onsite
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Description

Cisco Voice Engineer - Contact Center Level 3 Support

My client, a global telecoms service provider is currently looking for an experienced Voice Engineer with Contact Center support experience for a long term project based in Riyadh Saudi Arabia.

You will be working with the on-site support team with the following roles and responsibilities:

  • Provide Level-3 support to Operations and Delivery to drive incident resolution
  • Recommend improvements in hardware and software to drive platform stability
  • Perform Sizing and Capacity management of Cisco UCCE elements: ICM, CCVP, CUCM
  • Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
  • Consult on high severity incidents and complex work orders
  • Assist in the planning and implementation of ICM & UCCE upgrades, patches and enhancements.
  • Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.
  • Consult on preventive maintenance activities to ensure platform stability
  • Identify opportunities to drive platform efficiencies
  • Partner with Operations on issues related to ICM-UCCE platforms
  • Proactively manage platform and component life cycle to ensure stability and interoperability (at points of integration)

This is a great opportunity of getting with a great company, so please forward your updated CV to me NOW to avoid disappointment!

Start date
August 2016
Duration
1 year
From
Flint Consulting Limited
Published at
30.06.2016
Project ID:
1157847
Contract type
Freelance
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