Description
Cisco Voice Engineer - Contact Center Level 3 Support
My client, a global telecoms service provider is currently looking for an experienced Voice Engineer with Contact Center support experience for a long term project based in Riyadh Saudi Arabia.
You will be working with the on-site support team with the following roles and responsibilities:
- Provide Level-3 support to Operations and Delivery to drive incident resolution
- Recommend improvements in hardware and software to drive platform stability
- Perform Sizing and Capacity management of Cisco UCCE elements: ICM, CCVP, CUCM
- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
- Consult on high severity incidents and complex work orders
- Assist in the planning and implementation of ICM & UCCE upgrades, patches and enhancements.
- Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.
- Consult on preventive maintenance activities to ensure platform stability
- Identify opportunities to drive platform efficiencies
- Partner with Operations on issues related to ICM-UCCE platforms
- Proactively manage platform and component life cycle to ensure stability and interoperability (at points of integration)
This is a great opportunity of getting with a great company, so please forward your updated CV to me NOW to avoid disappointment!