Description
Requirements:
- 5+ years of relevant work experience
- Must have A+ Certification
- Strong customer service skills
- Proficient in understanding of network, wireless support (from end-user point of view)
- Knowledge of best practice security standards and techniques
- Prior experience with desk side support is a MUST.
- Microsoft Windows certification is a plus
- ITIL experience/certification is a plus
Education/Training:
- Minimum of Associate degree (preferred)
- 3+ years' experience in field tech. support. Equivalent combination of education and experience will be considered.
Work:
This work will be completed on-site at the any of Client's sites or building in the metro Atlanta area. The analyst would need to work M, T, W, TH, F (typically 8am - 5pm).
Field techs assigned to more than 1 site (or location) will have sites within the same geographical region assigned to them. All effort will be made to ensure that the commute between sites does not exceed 10 miles.
Field techs will be required to pick up parts or other items needed to resolve issues from IT Warehouse and must have their own means of transportation to the warehouse.