Description
Business Development Manager, Account Manager, GOVERNMENT
We are currently recruiting on behalf of a major Government Department for an experienced Business Development Manager to undertake the following role:
Leading (or supporting) initial engagement meetings with customers identified, understanding their requirements from a shared service
Developing and documenting the new business process framework from defining customer requirements through to incorporation in performance reporting
Reviewing and analysing the customer landscape, identifying potential new customers whose needs align with the service offering
Developing and maintaining a network of customers across Government and using contacts to generate new business, supporting initial engagement with potential customers as necessary
Making recommendations for the priortisation of new business (including formal change requests to existing Service Level Agreements via change request forms)
Maintaining the service catalogue, ensuring that any changes as a result of new business are accurately reflected
Identifying key performance indicators to measure performance
Developing SLAs for new customers
Skills Required:
Experience of working in a customer services/account manager environment
Previous experience in a commercial context
Experience of delivering well thought through and articulate presentations to senior management
An ability to communicate effectively with a broad range of people both orally and in writing with previous experience of presenting to groups of people and facilitating workshops
Have influencing and negotiation skills
- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.