Description
Description:
- The Transfer Agency Transaction Processing Representative Senior will be responsible for the processing of trades and other related tasks for the funds for which acts as Registrar. Specifics responsibilities include: assist Supervisors with the review and authorization of processing as directed, be the key contact for any client or inter-departmental queries arising and ensure that the shareholder files are well maintained and contain all necessary shareholder documents. The role will involve working closely with, and providing support to, their supervisor to ensure the team operates efficiently and that deadlines are met.
- Process Transactions/Enquiries - Process all trades on relevant dealing day - Process dividends as declared by the funds and update Fund Accountant on trading activity - Validate and approve Transfer Agency transactions - Review and discuss with the Supervisor/Manager any issues requiring escalation- Update Fund Accounting and client on trading activity in line with procedures or Service Level Agreements - Issue shareholder correspondence, including statements at month end and as requested by shareholder - Work closely with Supervisors on audit and other requirements - Ensure that policies and procedures are adhered to on a daily basis and have this evidenced - Update procedures as needed with continuous improvement
- Client Service - Respond to and resolve client and shareholder queries - Remain knowledgeable of changing industry initiatives (attend to presentations from Supervisor/Manager, work sessions & personal effort-training) - Establish contacts with all areas and all levels at inter departmental
- Education level and/or relevant experience(s) - BA/MS degree and/or equivalent work experience - Minimum of 2-3 years of Transfer Agency experience - Prior experience working in a client servicing focused work environment
- Knowledge and skills (general and technical) - Attention to detail and proven ability to handle complexity - Ability to multitask and to manage competing priorities given broad portfolio of clients - Ability to work effectively under pressure and demonstrate initiative - Proven ability to communicate effectively both verbally and in writing- Proven ability to adapt to change and problem solving - This will require people management, initiative, and the ability to gain commitment among team members - Good knowledge of standard Office applications (Word, Excel and PowerPoint)
- Other requirements (licenses, certifications, specialized training, physical or mental abilities required) - Knowledge or prior experience with Alternative Investments and or PennyIT is an advantage - Ability to work overtime as necessary