Description
NICE VOICE Recording
One of my clients is urgently looking for a NICE VOICE Recording specialist to take on a 12 month contract in Warsaw, Poland.
Experience in NICE recording & communication surveillance.
Experience Required Must have:
- Extensive technical knowledge of the NICE Recording system.
- Senior Level NICE Voice Recording Analyst to provide Tier 3/expert level infrastructure support and assistance with all technical issues on the NICE voice recording platforms
- Call Center Expertise - ACD, Avaya PBX, ASAI, GeoTel, SBC, Network IVR, and Voice and Data Networks
- Bachelors/Masters (with experience) in electrical engineering, computer science, mathematics, physics, or other technology field focusing on speech technology
- Expert knowledge of state-of-the-art research in speaker verification and identification
- Knowledge of noise reduction, beamforming, echo cancellation is a plus
- Knowledge of multi-factor biometric solutions and/or application security experience
- At least 2 years of experience involvement with development team(s) that delivered commercial software or software-based services (development, QA testing, or security role)
- Knowledge of network and web related protocols (eg, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
Roles & Responsibilities:
- Lead in the design and execution of system enhancements projects for the NICE recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system.
- Participate in an on-call (24x7) support structure on a rotational basis and be available for after hour and weekend work when the occasions arise.
- Provide technical guidance to colleagues and document new, as well as update existing, policies and/or procedures.
- Facilitate the use of new technologies and tools to improve the recording system trouble resolution process.
- Ensure vendor hardware and software applications meets Citigroup standards
- Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission
- Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle
- Applies knowledge of computer hardware and software to be programmed in business/mission applications
- Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
- Work with development team supporting applications and systems which interface with the NICE Perform recording systems to resolve issues as well as implement improvements.
Apply now for immediate interviews!