Description
Title: Service Desk Engineer
Start date: immediate
Duration: 10 week contract, but will extend 1 year plus if working out
Number of Positions: 4
Description: This position will work on the access side or cable modem/RF in a NOC service desk environment.
Here is a summary of the role:
- Data Over Cable Service Interface Specification (DOCSIS/'d?ks's/) background
- Customer has 5 key products that will be supported (RFGW-10, 10K, cBR8, E-6000, C4 and CASA)
- Cable Modem troubleshooting
- Based on Email or NOC trouble escalations, perform troubleshooting and issue correction for deployed CMTS in the Charter Network
- Track recurring CMTS issues and escalate to management any identified trends - including unique identifiers
- They will interface with NOC
- Review MOPs for implementation group to ensure accuracy and potential issues
- All resources will need to bring own laptops