Description
PaaS Technical Support Engineer
My client requires an experienced PaaS Technical Support Engineer to join their project.
The Role:
- Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around our PaaS platform
- Take ownership, manage and maintain up-to-date status on all supported requests
- Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
- Report and submit product defects in the bug tracking system
- Create and peer review new knowledgebase articles
Experience Required:
- Over 7 years of industry experience
- Good written and verbal communication skills
- Strong analytical, troubleshooting, and problem solving skills
- Strong professional demeanor with customers a must
- Strong knowledge in Linux, network administration is required
- Familiar with Ruby, Rails, GO and/or Java is preferred
- Familiar with AWS, OpenStack, vSphere, or other IaaS infrastructure is a plus
- Industry hands on development experience is a bonus