Description
Connect44 are looking for a Huawei SmartCare CEM/SOC Consultant based in Shenzhen, China. On a 6 month rolling contract.
Job Responsibilities
1 Responsible for Huawei SmartCare CEM/SOC solutions sales support. Customer Experience business consultancy to convince the customer CEM/SOC business values and solution advantages. Customize and present CEM/SOC Solution according to customer requirements, expectation and KBOs.
2 Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
3 Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
4 Responsible for solution design of Huawei SmartCare CEM/SOC service to guarantee the solution strengths.
5 Support for the detail design and implementation of CEM/SOC solution, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.
6 Responsible for project & solution summarizing and global experience sharing for CEM/SOC solution.
7 Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
8 Support Global Business with Consultative selling skill
9 Pursue Mega-deal of CEM/SOC solution/services
Requirements
1 Education: Bachelor degree or above, major in telecommunications or computer related.
2 Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM/SOC solution and big data analytic. Knowledge with wireless network optimization, Core Network, BSS and OSS is preferred.
3 Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.
4 Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
5 Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators. Able to build good people relationship network.
6 Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;
7 In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
8 In-depth understanding Operation Transformation Readiness assessment/CEM Maturity Assessment
9 Understanding data mining and Data Mart business model (preferred)
10 Frequent business travel is mandatory.
11 Excellent English skills for listening, speaking and writing.