Description
Data Warehouse Domain Support Lead - DWH - ETL - PL/SQL - OWB - Oracle 10g - Unix - Shell
We are currently looking for a DWH/Data Warehouse Domain Support Lead for a contract role based in Dublin.
Responsibilities:
- Co-ordinate DWH support tasks with the Client offshore support engineers. Co-ordination in terms of answering queries, providing guidance, resolving issues, escalating issues;
- Work with Business and Delivery teams to resolve their concerns and answer queries related to DWH;
- Monitor DWH support ticket queue;
- Assist offshore with analysis and resolution DWH support issues (Issues could be Data quality, OWB ETL process or Hyperion related);
- Plan and raise change requests for production deployment of defect fixes;
- Review deliverables prior to deployment into production;
- Provide weekly status report to the Client management and to customer management team;
- Conduct monthly review meetings with business (MIS analysts);
- Proactively identify areas of improvements (process/technical) in order to improve support services;
- Adherence to DWH ticket and DWH load SLA.
Skills and Experience Required:
- Must have EU Passport;
- Degree in Computer Science;
- Minimum of 7 years of working experience in IT;
- Minimum of 5 years of experience in DWH domain, developing and supporting star schema, DWH ETL processes and PL/SQL;
- Minimum of 3 years of working experience in OWB, Oracle 10g and SQL Developer;
- Experience of working in Telecommunications domain;
- Thorough understanding of different functions and respective applications in telecom domain - CRM, Billing, Mediation;
- Expertise in UNIX, Shell Scripting, PL/SQL;
- Expertise in SQL performance tuning;
- Ability to analyse Oracle DB reports such as ASH reports;
- Experience of working as a support coordinator working on production server with working knowledge on ticketing system and other change management tools.
If interested, please apply.
Data Warehouse Domain Support Lead - DWH - ETL - PL/SQL - OWB - Oracle 10g - Unix - Shell