WebSphere Support Analyst

Utrecht  ‐ Onsite
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Keywords

Description

Experienced WebSphere Support Analyst is required to assist the Security Project Team.

Our department

As a professional partner to the business IS&D aims to provide the best IT solutions to several Rabobank International (RI) departments. This consists of: new business development and also includes maintaining and supporting the developed applications. The majority of project activities is done for the RI/RN Wholesale Business production chain that includes all front-, mid-, back office departments and related Compliance, Risk management, Finance & Control and HR departments.

E-commerce-IT department develops - Rabobank International's electronic distribution proposition in cooperation with wholesale business area and as a result, executes E-commerce projects to realise the requested functionality.
E-commerce-IT is also responsible for support and maintenance of these electronic distribution applications and service lines.

Job description:

You will act as support analyst in a dedicated project team: the eClient Security team. The specific goal of the project is realizing the technical implementation of a single sign-on functionality for Rabobank International and Rabobank Nederland applications.

You will provide 2nd-line application support for the E-commerce IT CRM, Sites, ORS Control SA and Treasury systems. You will act on requests from the 1st and 2nd line functional support-team, follow and chaise the correct (incident) procedures within the departments of IS&D and keep in contact with the requestor. We expect you to proactively solve application related questions and issues including escalating to other (IT) support groups when needed.

Your work will furthermore consist of formulating requests for changes, acceptance testing and you will coordination bug fixes and will align with our internal and external software vendors. Also you will describe and identify in collaboration with 2nd line support team incidents and requests and provide analysis, test-data and advise to technical and development teams and application users. You will monitor the integrity of the batch processes and advise the business regarding improvements of the data integrity in the chain.

Your profile
Experience as a support analyst (for min 4 years);
Experience with/knowledge of WebSphere version 7/8 (for min. 4 years);
Experience with/knowledge of Linux; (MUST)
Experience with/knowledge of LDAP, SQL and Java;
Knowledge of Oracle on conceptual level;
Knowledge of ITIL/ASL;
Knowledge and experience with Agile/Scrum way of working;
Knowledge of and experience with systems and security aspects in a complex (financial) environment;
Knowledge of Internet techniques, processes and workflows (preferred).

Education

HBO/WO (NL) preferably in Programming, Information Technology or Business Engineering.

Personal Qualities:
Customer focus and focus on results;
Ability to motivate and challenge people to get the best from themselves;
Proactive attitude towards tackling issues;
Thinking and sticking to structures, however allowing flexibility to adopt pragmatic solutions;
Ability to work in small teams and in a dynamic international environment;
Self Supporting and steering;
Willing and able to take the initiative.

Skills
Pro-active;
Planning and organizing skills;
Excellent communication skills;
Strong written and verbal communication skills;
Stress tolerance;
Flexible attitude;
Organization sensitivity;
Team consists of 89 persons/FTE's: The Project Manager, 3 Developers, 2 Business Analysts, 1 Tester and the Support Analyst!

Start date
1st May, 2014
Duration
Until 30th October, 2014
From
Manaco International
Published at
18.04.2014
Project ID:
697576
Contract type
Freelance
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