Description
We are looking for a Helpdesk analyst to handle a new role in our client's organization. Our client is launching a patient portal for access to medical records, test results, etc. They need someone to handle email and phone support for the patients trying to access this new portal. They will be tasked with understanding the functionality of the patient portal and giving clear and accurate assistance to the patients using it. Creating FAQ documentation and escalating issues when appropriate are all part of the role.
Job Requirements:
- 1+ Years of Helpdesk Experience.
- Experience with support via email and phone.
- Ability and willingness to quickly learn a new system and provide support of it.
- Excellent communication skills.
Shift: M-F 10AM to 6:30PM shift.
Beacon Hill Staffing Group is an EEO Employer.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
We look forward to working with you.