Technical Author

London  ‐ Onsite
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Keywords

Description

The successful candidate will develop technical content for the Identity Assurance service. Working alongside a well-established delivery team within the Government Digital Service, you will help establish a key piece of national infrastructure and have a tangible impact on the service's success. Working closely with a Content Manager you will take existing content, together with newly created content, and help build a new online knowledge base. The knowledge base will be key to the successful rollout of the Identity Assurance service and integration with the government's initiative which will see all government services being provided through online channels.

You will have an ability to understand complex, technical concepts and translate them into simple, accessible content. Strong interpersonal skills, specifically in relation to extracting knowledge from technical and process experts. Ability to work in a fast-paced environment and deliver to deadlines. Ability to identity and deliver the most appropriate type of content (eg written, visual, video) for a particular user need. Experience using Github and Sphinx to publish documentation is a bonus

Main duties and responsibilities:

Responsible for the documentation production cycle including analysis of documentation requirements. Attend planning meetings, collaborating with developers and managers to gain technical clarity and liaising with subject matter experts. Understand the technology and applications for which documentation is to be prepared, gather and analyse the information needs of the users and suggest the structure and content of documents in line with the needs of the audience. Manage conflicting requirements, having regard to time constraints and risk factors to ensure delivery of product to agreed deadlines and standards. Provide graphic design capability to produce all necessary visual content.

The responsibilities for this role will be as follows:

Interview technical and process experts on the team to get an in-depth understanding of the service Create new content for a diverse audience of technical, delivery and management teams, including but not limited to:
- Technical guidance on how to integrate with different environments
- Information regarding how each of the different components operates
- Guidance on how external parties can build their own services
- Organise material in a clear, logical manner so it can be easily understood.
- Become familiar with existing content and make recommendations on how it can be improved.
- Understand the GOV.UK style and align content appropriately.

Start date
ASAP
Duration
3+ Month initally
(extension possible)
From
Netforte Consulting Limited
Published at
29.08.2014
Project ID:
766832
Contract type
Freelance
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