Operations Analyst - Finance

London  ‐ Onsite
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Keywords

Description

I have a new requirement working for a leading financial company based in the city. My client is looking for a strong operational analyst to deliver an error free operational service, across a complex multi platform environment. This is a critical role, which supports the function of the IT Production teams in their efforts to provide and enhance services and ensure high system and service availability to customers. 

Key Skills:

  • Ensure that all monitoring and daily checks are complete, across platforms, operating systems and applications and any issues are escalated and reported to the appropriate support teams. This will include but not be exclusive to: VMS/UNIX/Windows/Networks/PATROL  applications  MS Outlook/NetBackup
  • To provide Service Desk support outside of its normal working hours (nights and weekends).
  • Raise all trouble tickets into the Remedy system and then liaise with the various Infrastructure, Application and Business teams to ensure that all incidents are resolved within SLA objectives.
  • Maintaining and enhancing the Operations procedures manual, check sheet and other supporting documentation.
  • To work and initiate Operations projects to ensure service delivery is maintained and improved wherever possible.
  • Supervise other members of the shift and provide support and encouragement where necessary and act as the technical resource for the team.
  • Generation of 24 hour status reports detailing the production batch and online status for all systems
  • Act as a single point of contact for stakeholders throughout DR Failover Tests and Data Center Power downs for maintenance.

Specialist Skills/Experience

  • Solid previous experience within an Operations environment, with an understanding of VMS (command line) and UNIX (preferably Solaris).
  • A good understanding of BMC products such as Patrol, Remedy, and Control M,t. 
  • Previous experience of working in a customer facing or support role with good customer care/focus skills. 

For more information please apply now. 

Start date
ASAP
Duration
6 months
From
Empiric Solutions
Published at
16.09.2014
Project ID:
775549
Contract type
Freelance
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