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Business Analyst-Subject Matter Expert PSS (Loyalty & Customer)

Dubai  ‐ Onsite
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Keywords

Description

Primary Skillsets:

Qualifications/Trainings: Degree (BS, BSc, BE, or Eq) in a subject relevant to IT (12+3 or equivalent) from a recognized institute.

Experience & Profession Skills:

Minimum of 4-5 Yrs. experience in a Business Analysis role, with a proven track record in Requirements specification, Business Analysis and Business Domain Knowledge.

Minimum working SDLC experience in at least 1 end to end project.

Skilled in Requirements Gathering, Use Cases, Process Maps, Screen Mechanics

Excellent and assertive communications and influencing/negotiating skills ideal pre-requisite for all positions.

Other BA skill sets like -

  • Presales support including demonstrations, tender responses, etc.
  • Ability to elicit, understand and document requirements from customer
  • Ability to recommend product to solution fit for customer airline
  • Transformation of business information to IT and vice versa
  • Product or project implementation experience acceptance etc.
    • The job role covers core PSS domain of Loyalty and Customer, with major business areas include Skywards, Retail & CC, eCommerce, Reservations and Distribution
    • EKAS and downstream interfacing departments include CRM, CASA, NPSD and Corporate Communications. The strategic drive is to implement new FFP and loyalty initiatives, enable customer centricity across the passenger processes and all customer touch points and CRM framework for ultimate customer experience through future initiatives such as Total Customer Experience (TCE) and single customer views
    • With AIRLINE experience
    Start date
    n.a
    From
    RP International
    Published at
    23.11.2014
    Project ID:
    812658
    Contract type
    Freelance
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