Description
My client, in the Telecoms industry, is looking for a HR Business Process Analyst, for a 6 month contract role.
OverviewThis role requires an experienced business analyst to take part in a major telecommunications BPR program as part of the program office. A blend of business and technical skills will be essential to work in this fast moving strategic delivery, along with an ability to ramp-up quickly and take ownership of key elements of this work.
Predominantly the successful candidate
- Business readiness workstream: to ensure that all requirements of the commercial departments needed to ensure that they can adopt the new systems are captured and processed through the internal technical and non-technical delivery processes.
- Customer journey: to assist with the design and implementation of the end-to-end customer journeys. Identifying gaps or new requirements to allow a seamless subscriber experience.
- Change management: As elements of the commercial business will require internal process redesign to accommodate the new system, the BA will be required to review the existing processes and re-design with key stakeholders.
Key accountabilitiesReporting to the Programme Director your key accountabilities will include:
- Defining business requirements
- Process mapping
- Documentation (business requirements documentation, functional specification, process libraries)
- Report analysis
- Test case documentation and co-ordination in Commercial UAT
As an ideal candidate you will have:- A minimum of 3-5 years strong Business Analyst skills
- Experience working in both technology and commercial environments ideally in a telecommunications or banking environment
- Experience in a major HR software implementation program would be a distinct advantage.
Skills:- Above all solutions orientated
- Strong Analysis competencies
- Business process design
- Customer life cycle design
- Knowledge of Systems Architecture
- Ability to understand and translate business requirements into functional requirements.
- Expertise in how best to implement applications into a business domain.
- Ability to apply project management concepts and tools.
- Strong meeting management and facilitation skills.
- Ability to work with local and geographically distributed teams
- Flexibility and a willingness to tackle complicated organisational requirements
If this is something you are interested in please call Rachel or email: (see below)