Description
We are looking for a
1st Level Support Associate (m/f)
Reference: -en
Start: asap
Duration: 18 MM+
Place: in the Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Interpret, evaluate and resolve telephone inquiries pertaining to the functional operation of all installed software and hardware platforms supported by IT
- Analyse simple to moderately complex inquiries, resolve problems and/or determine the appropriate technical area or information system group
- Consult with IT professionals when the appropriate course of action is unclear
- Alert user community when a major problem is suspected
- Follow up on specific inquiries or requests to ensure user/customer satisfaction
- Report procedures and make suggestions for improvements
- Apply knowledge of overall systems & landscape as appropriate
- Perform related duties as assigned
- Deliver IT training courses to researchers
- Contribute to helpdesk procedures
Your qualifications
- Very good English and German skills (written and spoken)
- Ability to handle multiple requests simultaneously
- Professionalism and confidence to interact with researchers
Your advantages:
- International environment
Skills:
- Helpdesk/support
Keywords: Helpdesk Support