Description
- Seeking a Hardware and Software Support Analyst as backup administrator of the message switch to include, gathering statistics from the message switch; assign user identifications and passwords, and change/reset passwords as needed.
- Monitor teletype traffic for errors and troubleshoot to ensure successful transmission of messages for approximately 150 terminals and 2,500 users on the network; make daily decisions concerning system security, help users with questions.
- Provide off-hours support on an as needed basis, sharing off-hours responsibility and rotating schedules with the ISO.
- This position is also responsible for hardware and software set up of computers used; will plan, create and manage master images for PC deployments; will install, configure, deploy, troubleshoot and inventory equipment.
- Configure and troubleshoot network connections for the approximately 150 terminals on the network.
- Perform miscellaneous duties as assigned.
- This position works during normal business hours but is subject to call for emergency situations.
QUALIFICATIONS:
- At least 3 years' experience working with computers running Windows XP and Windows 7, experience with Server 2008 or greater; networking experience and understanding of TCP/IP Networking in an Ethernet environment.
- Preference given to candidates possessing experience with message switching in a law enforcement environment and a strong background in rules governing message keys and knowledge of how these keys and message field codes are set up as well as knowledge of policies.
- Comprehension of computer programming and file structures is desired but not mandatory.
- Must have a valid driver's license or have the ability to provide independent transportation.
ABOUT ESG CONSULTING:
ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.
Founded in 1986, ESG offers more than 27 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are Headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re- evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets.
ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".