Description
Type: Contract
Location: Dresden, Germany
Job Title: 2nd Level Support - Desktop Support
Start Date: ASAP (September)
Length: 6 months (renewable)
Rate: Negotiable
Responsibilities for the Role:
- Provide level 2 support for internal customers in Germany and other sites in Europe
- Provide assistance when required for other professional teams
- Maintain and develop IT infrastructure in Europe
- Carry out fault diagnosis/fix on PC systems and peripherals
- Carry out upgrading of PC hardware and peripherals
- Carry out changes to PC or peripherals Hardware/Software
- Carry out installations of hardware add-ons to PC systems and peripherals
- Carry out software configuration on operating systems and applications
- Ensuring compliance with organisation policies, procedures and work instructions
- Carry out support for Networks and Data Centre as directed by professional teams
- Learn how to carry out fault diagnosis/fix of the data and voice network, cabling infrastructure and telephony systems, for which assistance will be given
Experience:
- Proven record of 4 years of Second level support for a medium/large size company
- Proficiency in supporting various Microsoft operating systems (Windows 7, Windows XP, Windows Server 2008)
- Proficiency in supporting Microsoft Office Suite
- Strong hardware knowledge of PCs, laptops, and peripherals
- Experience in troubleshooting LAN related issues
- Able to work overtime
Desirable
- Experience in Linux/UNIX support
- Experience in working in a multi-cultural environment
- MCSE, MCP, CCNA, ITIL certifications
- Experience in using one of the following applications: Clarity, Remedy, Vantive or similar
- Experience in Servers installations and backup
- Experience in IP telephony support
Please APPLY NOW with your up to date CV. This is an URGENT position and I am able to arrange IMMEDIATE INTERVIEWS for suitable candidates.
Please email me.
Penta Consulting is acting as an Employment Business in relation to this vacancy.