Description
Production Support Manager, Contract, London, £550 p/d
Production Support Manager, Service Management, Incident Management, Compliance, SQL, Sybase, Oracle Database
My client (a tier one bank) is seeking a Production Support Professional to work with teams in the UK and overseas to manage and coordinate the delivery of overnight batch and technical updates to infrastructure components for Finance Application.
The core accountabilities include, but are not limited to:
- Ensuring change implementations follow best practise design standards in line with business requirements and bank technology standards is crucial.
- Will require knowledge and understanding of complex infrastructures and Mainframe systems.
- Service Management - Ensure use of Niku is reviewed, documented, communicated and adhered to. Provide application and technical support for Back Office Business users.
- Act as conduit to external parties, within and outside of HSBC, for support services including HTSE, 3rd party vendors etc.
- Manage team activities to ensure optimum performance is achieved
- Incident Management -,Manage reporting of service availability/Manage communication to IT and user community.
- Compliance Ensure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces. Ensure that all platforms have an approved and tested resilience and contingency
All applicants must have Financial Markets (Investment, Corporate or International banking) experience, along with the following:
- Experience of Managing Support teams. Proven track record of defining support processes, driving implementation and making a difference in an investment banking IT environment
- Proven track record in a development or support role working under pressure to tight deadlines.
- Proven ability to communicate effectively
- Understanding of complex infrastructures, Back Office Front Office trading systems.
- Experience of working with SQL, Sybase and Oracle Database.
- Proven ability to translate group standards and best practice into practical application locally, proposing creative solutions and driving implementation
- Including: commercial orientation, customer drive, business development, analytical reasoning, management planning, decisiveness, leadership, teamwork, building and managing relationships, communication, drive and resilience, change orientation, technical knowledge etc.
- Experience in working in a Global Banking/Investment banking environment.
- Experience of working in Regulatory oriented environment.
- Expert user and sound knowledge of Control-M, SQL, Oracle, Sybase, Windows and Unix
- Experience of applying ITIL methodologies for Managing IT Services.
- Broad experience in challenging/demanding environments.
- Experiencing supporting reporting systems and infrastructures. Understanding of investment bank front and Back Office process flows, including those from upstream and downstream systems