Description
Dispatch Planner/Field Resource Planner
A leading client is currently recruiting for Dispatch Planners to join the business. Contractual position based in Coventry.
Key Responsibilities
* Manage the dispatch of all field resource, prioritising work in accordance with SLAs and procedures in order to meet or exceed KPIs
* Monitor and resolve Jeopardy Alerts in a timely manner; assist engineers with any requirements to execute work.
* Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
* Maintain constant telephone support through hunt groups and hotline support to provide a quality service to the Field, FSO and Client Departments and Customers.
* First point of contact for all fault related issues, to ensure prompt escalation to the Dispatch Team Leader or Manager.
* Monitor email account for information which may highlight known site or network issues, confirmations of access, climbs or requests for assistance from other areas of the business.
* Understand the access provider costing processes; thereby enabling informed decisions to be made in order to obtain best rates, in timescales to achieve customer targets.
* Monitor all work queues, assigning tickets within Dispatch SLA's, ensuring the Field resource is fully optimised.
Skills Required
* Proficient MS Office including Excel.
* Proficient in the use of MS Applications and basic systems.
* Customer service skills in telephone handling
* Good written and communication skills
* Experience using trouble ticketing systems
If you are a Dispatcher/Scheduler with the above experience then please send an updated CV.
Project People Ltd is acting as an Employment Business in relation to this vacancy.