Support Engineer

Oregon  ‐ Onsite
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Keywords

Description

The individual in this role will support the VOD and nDVR product suite and related devices within a class-leading support organization that operates . The role favors the ability to independently collect information, correlate data, and troubleshoot complex customer problems to closure. Other tasks include detailed documentation of defects, trend analysis, learning new technologies through formal training or independent research, leading conference calls, contributing to a team wiki, and reviewing/writing technical documentation.

SKILLS:

  • Looking for a Software/Network Engineer with Oracle, Linux, Networking experience.
  • Ideal candidate has background in support, good customer skills, fluent in Linux administration, and experience in troubleshooting of IP Networks.
  • Operational familiarity with VOD, MySQL, Oracle, QAM, MPEG, case management/CRM, call center operations also a plus.
  • Candidate will be a diligent self-starter but have ability to communicate, share, and interact with a group of 15+ spread across different time zones and continents.
  • Individual would have degree or equivalent 2-4 years experience in Linux, networking, cloud, video, discipline. CCNA certification (and min 3+ years WAN network experience) would also be considered.
  • Customer support team - ability to work independently, but with a team.
  • Must have networking experience - TCP/IP, Ethernet, routing. Also experience with ticketing systems, knowledge systems (Using PeopleSoft (Oracle based).
  • Look for on-call experience.
  • Linux or cable TV operations experience is a plus.
  • Linux server administration is a plus.
Start date
n.a
From
Synectics
Published at
24.11.2014
Project ID:
812680
Contract type
Freelance
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