Description
Genesys Routing
Olten,Switzerland
Contract
Duration: 1 year
Skills Description:
A Genesys routing professional with 8-10 years of experience in Contact Center domain with following hands on experience:
- Experience of Genesys SIP Framework, Agent Desktop (IWS) in terms of Installation, Configuration, Troubleshooting
- Build routing strategies over URS/ORS for Inbound & Outbound
- Experience with Intelligent Workload Distribution
- Understanding of Statistical layer to key in stats objects in the Routing Strategy
- Development of Back End interfaces eg Web services, SOA functions, Databases connections
- Database knowledge & PL/SQL, Stored procedures
- Windows, Linus OS experience essential
- Knowledge of typical integrated Contact Centre components like Wallboards, Interaction Loggers, Analytics etc