Description
Application Specialist Siebel UNIX TWS DB2 RDBMS CRM (Netherlands)
Main Tasks:
Production Support
o Solving incidents with limited timeframes and under pressure
o BAU - monitoring incident queues and team mail box, etc.
o Troubleshooting (both Mainframe, and Unix Applications)
o Troubleshooting Basic Shell Scripting
o Troubleshooting Java programming
o Troubleshooting JCL programming
o Implementation (deploying) in PR environment outside the official working hours
Project Support
o Consultancy
o Deployments for testing purposes.
o Participation/perform pre production tests
o Deliver support during testing (incident solving)
o Deployments to a production site
o Support during implementation
Acceptance
o Secure operational aspects
o Give go/no go' advice for implementation
Second line support during and outside business hours (24/7 stand-by)
o Solve incidents
o Creating/updating maintenance documentation
o Creating/updating/improving Helpdesk scripts
o Creating/updating/improving Operator instructions
o Knowledge Maintenance (documentation, providing training)
Skills:
Proven Mainframe and UNIX (AIX & Linux) skills and experience in a complex (virtualized) environment
Proven Mainframe experience in a complex environment
Experience with TWS (OPC) & JCL
Experience using:
o FileAid, IOF, ISPW, TSO/ISPF
o Universal Command
o Oracle RDBMS ver.
o DB2 Midrange
o MQ/DB2 Connect
o DB2 and IMS RDBMS (Z/Os)
o PRISMA (Peregrine Service Centre)
Siebel CRM - System Administration and Installation
OBI/DAC/Informatica - reporting software
Tivoli Enterprise Portal
Excellent communication skills, both speaking and writing English
Testing applications (Multiplatform and/or chained' applications)
Flexible team player
Pro-active attidude and nature
ITIL concepts
To be able to work under the pressure and tight schedules
Willing to work from time to time outside the official working hours
Multiple years of experiences in a complex (banking) application environment as an application supporter.
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