Description
Our client is a leader in Professional Services within the Security, Availability, and Optimisation space. Seeking a Technical Support Engineer to provide L1 to L3 support work to our client's technology partners and customers. The key requirement for this role is to have networking knowledge and network related experience.
Responsibility
You will be the first point of contact for our European clients, escalating issues, where unable to fix. This is a challenging, highly technical and hands-on role which covers a wide range of technologies. The role involves shift work and call-out working.
The ideal candidate will have worked in the following capacities: Technical Network Engineer, Datacentre Network Engineer, 1st Line Support Engineer, and Networks Helpdesk Engineer.
Desirable Knowledge, Skills & Experience:
Non-technical skills/attributes:
- Fluent and clear written and spoken English.
- Ability to work well to deadlines and under pressure.
- Confident and friendly telephone manner.
Experience
- Candidates will ideally have at least 6 - 12 month's experience in a helpdesk environment using ticketing system.
- Juniper and/or Cisco experience with entry level certifications extremely desirable.
- Comfortable with both Microsoft & Linux Operating Systems.
- DNS, Email, VoIP, VPNs, Domain Registration, Databases, IIS, AD, Group Policies, IP addresses & sub netting, SSLs, Backups.
- Experience in supporting virtualised services.
- Experience of hardware troubleshooting, software installation and networking services.