Description
You will be part of a team dedicated to providing Production Support and Testing services across the firm.
THE ROLE:
* You will be responsible for the uptime and incident management of a platform which represents more than 200 portfolio managers
* Provide day-to-day CRIMS Production Support
* Track and solve tickets and act as key stakeholder for the applications you are responsible for
* Manage communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
* Investigate problems involving multiple systems and other IT teams
* Assistance in Problem Management Process (NPL, Post Mortem)
* On-site support for Portfolio Managers (Sihlcity)
You will be part of a team dedicated to providing Production Support and Testing services across the firm.
YOU NEED
* Extensive knowledge of Charles River application: GUI, System, Start of day load
* Solid understanding of Business processes, Trade flow, Positions, Instrument data
* Multiple years of experience and a proven track record in an application support role
* Basic knowledge of Control-M job scheduler or similar job scheduling system
* Fluent in English & German
If this sounds your next challenge, please send us ASAP your updated CV and we will call you back shortly.
Key words: Charles River Investment Management System; Application Support; CRIMS