Description
A PC Technician is needed to work with other Support Center analysts and Senior Technicians to understand Workstation support needs, resolve calls that have been escalated in the Call Tracking system, assume primary responsibility for client's Workstation support, provide hands-on and remote controlled Workstation support services, and provide expertise on support services when requested by peers and clients. This consultant may be required to create software images, lead/participate in hardware and software deployments, handle hardware and software procurement and disposal, and manage print server queues and network printers.The PC Technician will be responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients, providing on-call level-2 support and providing primary support center operation to maintain awareness and enhance operations of the support center.
Qualifications
- Very strong customer service, communication and desktop troubleshooting skills
- Associates degree in IT and/or IT certifications is preferred but not required
- Must enjoy solving a wide variety of problems on a continual basis
- Exposure to help desk support, data communications/networks, and application environments (Mainframe, workgroup, and desktop)
- Experience with customer service functions such as Workstation support; demonstrated exceptional organizational skills
- Familiarity with DOS/Windows and Lotus Smartsuite application software
- Ability to ascertain the criticality of incoming requests
- Fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems
- Ability to translate technical terms into nontechnical language; understanding of computer terms and acronyms
Customer Service, Communications, Desktop Troubleshooting, DOS/Windows and Lotus Smartsuite Application Software