Product Manager with Call Center and Genesys - Munich, Germany - Germa

Bayern  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Product Manager with Call Center and Genesys - Munich, Germany - German speaking

(Product Manager, Project Manager, Call Centre, Call Center, Genesys, Project Management, Telco, Telecoms, Telecommunication, Telecommunications)

One of our Blue Chip Clients is urgently looking for a Product Manager that has Call Center and Genesys experience.

Please find some details below:

scheduled start:

scheduled expiration:

Weekly Capacity (in %): 100

overall-quota: 48 man-days

renewal option: Yes

if yes: 3 months

number of open positions: 1

service location: München

brief project description: Crossfunctional Analysis

role of consultant: Product Manager skill

(prio1): Knowledge of how to set up and operate a call center must skill
(prio2): Experience in Genesys must skill
(prio3): Project Management must skill
(prio4): Telco IT architectures and applications must sector know-how: Mobile telecommunication

must language skills: German must language skills
(prio2): English must project language: German/English

ADDITIONAL INFORMATION:

Candidates must have the following three skills and experience

German and English fluently.

Knowledge of how to set up and operate a call center.

Experience in Genesys

Short Description, Goals, Benefits

Continuous prioritization, selection, evaluation, analysis and implementation of all requests from Demand.

This includes a transparent communication in terms of scope, quality, time and budget on all topics across all phases of the product development cycle.

Ensure realistic expectation management on Demand side.

Multi-project-management with optimal cost-benefit-ratio.

React openly to changing priorities describe effects to Demand.

Tasks & Responsibilities

Interface of technology units to demand unit.

Early involvement in ideation of new products or projects, delivering insights into technology trends, making proactive suggestions and giving hints about intelligent solutions.

Responsible for input into PD process and execution of cost estimation.

Overall responsibility for the scope requested by demand (Business, CS, Fraud, Legal, TO) and define requirements.

Responsible for register the project for gatings for dedicated PDP-phases (eg IA, FA).

Responsible for budget, which is needed for the upcoming gating.

Accompanying of product development from scratch to delivery, balancing demand and supply needs.

Steering project through the PDP (Gating process, Portfolio Planning, Trading options, dependencies).

Representing demand interests in the budget and roadmap planning.

Responsible for the coordination with demand, focusing on the roadmap planning & delivery and the product in-life management.

Competences & Experiences

E2E understanding of relevant business area and business processes.

E2E understanding of IT environment and processes

Communication skills.

Project Management capabilities.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Start date
ASAP
Duration
2 months+
(extension possible)
From
Octopus Computer Associates
Published at
21.04.2015
Project ID:
888898
Contract type
Freelance
To apply to this project you must log in.
Register