Description
- Onsite in Erskine 3 days per week
- Inside IR35
- 6th May 2024 to 6th May -month contract)
- No clearance needed, financial check will be required
You'll be joining our clients Financial Services Delivery Team. You'll help them to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.
The role spans a wide spectrum of responsibility - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.
- Responsible for SOW system setup
- Pricing, banking details and factory obligations
- Prepare relevant quote terms for priced bids
- Create asset return requests in D365
- Responsibility for chain of custody tracking
- Monitor the input and throughput of returned assets as they are processed in the factory
- SPOC for factory status to AM (status desk)
- Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)
- Execute asset reconciliation in D365
- Responsible for settlement accuracy and financial credit/rebill adjustments
- Payment requests and remittance confirmation
How you'll make your mark:
- Deliver the highest levels of Customer Care.
- Ensure strongest chain of custody for hardware in our care.
- Meet & exceed exacting customer KPIs.
- Own & resolve all issues to successful resolution in the client's view.
- Be single point of contact for your accounts.
- Collaborate - identify, share & implement best practices.
About you:
- Typically, 3+ years' experience in a related business.
Knowledge and Skills:
- Good knowledge of IT & Services industries.
- Ability to analyse problems & solve creatively.
- Communicate well verbally & in writing.
- Manage relationships well at all levels.
- Facilitate exceptional levels of service delivery.