Description
Performance Lead
We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.
Inside IR35
Hybrid - occasional travel
Responsibilities:
- Be the custodian of the performance and planning data set to support management of all client's specific business metrics and KPIs - this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (eg team, community, individual)
- Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
- Work with leadership team to help identify under performance and plans to remediate
- Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning.
- Monitor performance against legal, regulatory and sector requirements
- Work with the Technology team to future proof the required IT infrastructure for performance management
- Develop a blueprint which could be rolled out and applied for other areas of the business
- Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)
Experience
- Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
- Understanding of all MS Products (including Power BI) essential
- Ability to lead cross functional teamwork in and across teams and organisations.
- Experience of initiating and delivering positive business change.
- Insurance/Financial sector experience.
If this role is of interest to you or you would like to learn more, please apply now!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.