Description
IT Service Desk Analyst - 3 month contract - Edinburgh Hybrid working - Immediate start available
My client is a leading Charity in Edinburgh who are seeking a proactive and customer-focused individual to join their busy Service Desk Team. You will play a crucial role in providing ongoing support for laptops/mobile devices for users across multiple sites in Scotland.
Key Responsibilities:
- Provide first and second-line support to users, troubleshooting technical issues related to Microsoft desktop, server, and M365 solutions.
- Respond promptly to IT support requests, ensuring efficient resolution and minimal downtime for users.
- Work closely with team members and escalate complex issues if required as well as follow up until these are resolved.
- Maintain accurate records of incidents and service requests using the designated ticketing system.
- Assist in the implementation and testing of IT infrastructure projects as required.
Requirements:
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
- Experience of supporting users both remotely and on-site.
- Strong customer service focus, with a passion for providing high-quality support to users.
- Ability to quickly establish rapport and build effective relationships with colleagues and stakeholders.
- Experience supporting Microsoft Desktop, Server, and M365 solutions as well as laptop/mobile devices.
- Valid driving licence and willingness to travel to various sites across Scotland as needed.
Hybrid working as part of a 3 day onsite/2 off site pattern is available.
Interested? Apply now for immediate consideration!