Description
Global Technology client is looking for Support Engineers to join their growing team. This is a 6 month initial contract with hybrid working, needing to (client site located in Belfast)
Inside IR35 contract
Description:
Responsible for the customer support experience with Microsoft 365 applications ( MS teams)
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across MS teams (eg swarming) Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Required
Knowledge and demonstrated technical proficiency in Microsoft Teams.
Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization.
General understanding of Microsoft 365 administration principles.
Knowledge of Microsoft security compliance and identity fundamentals.
Good general networking knowledge including DNS, TCP/IP, Sub-netting.
Experience of Web standards and technologies, eg HTTP, JavaScript, CSS, XML
Job Title: Support Engineer
Location: Belfast, UK
Job Type: Contract
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