{"id":31280,"date":"2023-04-14T15:19:00","date_gmt":"2023-04-14T13:19:00","guid":{"rendered":"https:\/\/www.freelancermap.com\/blog\/?p=31280"},"modified":"2023-05-16T10:20:14","modified_gmt":"2023-05-16T08:20:14","slug":"que-faz-analista-de-service-desk","status":"publish","type":"post","link":"https:\/\/www.freelancermap.com\/blog\/pt\/que-faz-analista-de-service-desk\/","title":{"rendered":"O que faz um analista de service desk?"},"content":{"rendered":"\n<p><strong>O analista de service desk \u00e9 respons\u00e1vel por oferecer suporte t\u00e9cnico a usu\u00e1rios, respondendo a solicita\u00e7\u00f5es de suporte em TI e atuando na resolu\u00e7\u00e3o de problemas de rede, hardware e software. Continue lendo para saber mais sobre esta profiss\u00e3o.<\/strong><\/p>\n\n\n<div class=\"mks_col \">\n<div class=\"mks_one_third \"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#1c1d1f;border-radius:3px;\"><div class=\"su-box-title\" style=\"background-color:#4f5052;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Resumo do artigo<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\"><span style=\"color: #000000\"><a style=\"color: #000000\" href=\"#Intro\">Perfil profissional<\/a><\/span><br \/><span style=\"color: #000000\"><a style=\"color: #000000\" href=\"#Funcoes\">Fun\u00e7\u00f5es<\/a><\/span><br \/><span style=\"color: #000000\"><a style=\"color: #000000\" href=\"#Skills\">Habilidades<\/a><\/span><br \/><span style=\"color: #000000\"><a style=\"color: #000000\" href=\"#Formacao\">Forma\u00e7\u00e3o<\/a><\/span><br \/><span style=\"color: #000000\"><a style=\"color: #000000\" href=\"#Salario\">Sal\u00e1rio<\/a><\/span><\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Intro\">Perfil profissional<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"960\" height=\"720\" data-src=\"https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil.png\" alt=\"Perfil profissional de um analista de service desk: fun\u00e7\u00f5es, skills, forma\u00e7\u00e3o e sal\u00e1rio.\" class=\"wp-image-31283 lazyload\" data-srcset=\"https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil.png 960w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil-300x225.png 300w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil-768x576.png 768w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil-720x540.png 720w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil-580x435.png 580w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-perfil-320x240.png 320w\" data-sizes=\"(max-width: 960px) 100vw, 960px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 960px; --smush-placeholder-aspect-ratio: 960\/720;\" \/><figcaption class=\"wp-element-caption\"> Perfil profissional de um analista de service desk: fun\u00e7\u00f5es, skills, forma\u00e7\u00e3o e sal\u00e1rio.<\/figcaption><\/figure>\n\n\n\n<p>O termo <strong>service desk<\/strong> se refere a um tipo de centro de comunica\u00e7\u00f5es utilizado por empresas, servi\u00e7os e organiza\u00e7\u00f5es como ponto de contato \u00fanico com clientes e usu\u00e1rios. Seu objetivo \u00e9 controlar e registrar todas as necessidades de apoio operacional aos usu\u00e1rios em um \u00fanico lugar.<\/p>\n\n\n\n<p>Para isso, os service desks ficam respons\u00e1veis pela <strong>gest\u00e3o de incidentes e solicita\u00e7\u00f5es de suporte<\/strong>. Em outras palavras, sua fun\u00e7\u00e3o \u00e9 avaliar incidentes, lidar com reclama\u00e7\u00f5es e resolver problemas complexos sinalizados por usu\u00e1rios.<\/p>\n\n\n\n<p>Para muitos o service desk \u00e9 visto como uma evolu\u00e7\u00e3o do <strong>help desk<\/strong>, oferecendo servi\u00e7os mais amplos e suporte para problemas de forma mais integrada e proativa. No entanto, em alguns casos, os termos podem ser utilizados de maneira intercambi\u00e1vel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Funcoes\">Responsabilidades<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"960\" height=\"720\" data-src=\"https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes.png\" alt=\"Fun\u00e7\u00f5es de um analista de service desk.\" class=\"wp-image-31285 lazyload\" data-srcset=\"https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes.png 960w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes-300x225.png 300w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes-768x576.png 768w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes-720x540.png 720w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes-580x435.png 580w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-funcoes-320x240.png 320w\" data-sizes=\"(max-width: 960px) 100vw, 960px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 960px; --smush-placeholder-aspect-ratio: 960\/720;\" \/><figcaption class=\"wp-element-caption\"> Fun\u00e7\u00f5es de um analista de service desk.<\/figcaption><\/figure>\n\n\n\n<p>Mas afinal, <strong>o que faz um analista de service desk<\/strong>? Quais s\u00e3o as suas responsabilidades e fun\u00e7\u00f5es dentro de empresas e organiza\u00e7\u00f5es? Os analistas de service desk s\u00e3o profissionais da \u00e1rea de tecnologia da informa\u00e7\u00e3o (TI), respons\u00e1veis por oferecer suporte t\u00e9cnico aos usu\u00e1rios.<\/p>\n\n\n\n<p>Eles respondem a solicita\u00e7\u00f5es de suporte de TI e <strong>resolvem problemas de rede, hardware e software<\/strong>. Suas fun\u00e7\u00f5es tamb\u00e9m incluem a realiza\u00e7\u00e3o de testes, instala\u00e7\u00f5es, atualiza\u00e7\u00f5es e manuten\u00e7\u00f5es preventivas.<\/p>\n\n\n\n<p>Aqui est\u00e3o algumas das principais <strong>atividades exercidas pelos analistas de service desk<\/strong> no dia a dia:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Resposta a pedidos de assist\u00eancia t\u00e9cnica<\/li>\n\n\n\n<li>Identifica\u00e7\u00e3o e resolu\u00e7\u00e3o de problemas t\u00e9cnicos de hardware, software e rede<\/li>\n\n\n\n<li>Instala\u00e7\u00e3o e manuten\u00e7\u00e3o de sistemas, aplica\u00e7\u00f5es, redes e equipamentos<\/li>\n\n\n\n<li>Suporte ao usu\u00e1rio na utiliza\u00e7\u00e3o adequada de produtos e servi\u00e7os<\/li>\n\n\n\n<li>Identifica\u00e7\u00e3o e diagn\u00f3stico de problemas e incidentes<\/li>\n\n\n\n<li>Registro e categoriza\u00e7\u00e3o de atendimentos<\/li>\n\n\n\n<li>An\u00e1lise de incidentes<\/li>\n\n\n\n<li>Atendimento de call-center<\/li>\n<\/ul>\n\n\n<p style=\"background-color:#21cda4;color:#ffffff;font-size:18px\" class=\"has-text-color has-background has-text-align-center\">Precisa de um analista de service desk, sem comiss\u00f5es? <br \/>&gt;&gt; <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.freelancermap.com\/freelancers-directory.html?newQuery=service+desk&amp;continents=&amp;countries=&amp;states=&amp;city=&amp;radius=&amp;query=&amp;excludeDachRegion=0&amp;sort=1&amp;utm_source=blog&amp;utm_medium=career-PT\">Perfis de analistas de service desk<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Skills\">Habilidades<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"960\" height=\"720\" data-src=\"https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills.png\" alt=\"Habilidades de um analista de service desk. \" class=\"wp-image-31286 lazyload\" data-srcset=\"https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills.png 960w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills-300x225.png 300w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills-768x576.png 768w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills-720x540.png 720w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills-580x435.png 580w, https:\/\/www.freelancermap.com\/blog\/wp-content\/uploads\/2022\/04\/analista-de-service-desk-skills-320x240.png 320w\" data-sizes=\"(max-width: 960px) 100vw, 960px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 960px; --smush-placeholder-aspect-ratio: 960\/720;\" \/><figcaption class=\"wp-element-caption\">Habilidades de um analista de service desk. <\/figcaption><\/figure>\n\n\n\n<p>Mas quais s\u00e3o as <strong>habilidades necess\u00e1rias para ser um bom analista de service desk<\/strong>? Primeiramente, a profiss\u00e3o envolve uma s\u00e9rie de soft skills, como agilidade na resolu\u00e7\u00e3o de problemas, aten\u00e7\u00e3o a detalhes e racioc\u00ednio anal\u00edtico.&nbsp;<\/p>\n\n\n\n<p>Devido a velocidade com que a ind\u00fastria se reinventa, o autodidatismo tamb\u00e9m \u00e9 indispens\u00e1vel, assim como a boa comunica\u00e7\u00e3o oral e escrita diante da necessidade de entender e se fazer entender por clientes e colegas de trabalho. Profici\u00eancia em l\u00ednguas estrangeiras, principalmente ingl\u00eas, tamb\u00e9m pode ser um diferencial.<\/p>\n\n\n\n<p>Por outro lado, esses profissionais precisam dominar diversos conhecimentos e habilidades t\u00e9cnicas, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experi\u00eancia de trabalho em TI<\/li>\n\n\n\n<li>Familiaridade com ferramentas de ITSM&nbsp;<\/li>\n\n\n\n<li>S\u00f3lidos conhecimentos t\u00e9cnicos em computa\u00e7\u00e3o<\/li>\n\n\n\n<li>Familiaridade com sistemas operacionais, softwares de neg\u00f3cios e ferramentas de produtividade<\/li>\n\n\n\n<li>Experi\u00eancia com Virtual Desktop Infrastructure (VDI)<\/li>\n\n\n\n<li>Conhecimento das \u00faltimas tend\u00eancias digitais e de TI<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Formacao\">Forma\u00e7\u00e3o<\/h2>\n\n\n\n<p>Para atuar como analista de service desk, voc\u00ea provavelmente precisar\u00e1 de um diploma de bacharel em <strong>Engenharia de Software<\/strong>, <strong>Ci\u00eancia da Computa\u00e7\u00e3o<\/strong>, <strong>Tecnologia da Informa\u00e7\u00e3o<\/strong> ou \u00e1reas semelhantes. A experi\u00eancia profissional comprovada na \u00e1rea de TI tamb\u00e9m tamb\u00e9m \u00e9 indispens\u00e1vel.<\/p>\n\n\n\n<p>Voc\u00ea tamb\u00e9m pode aumentar as chances de ser contratado se obter certifica\u00e7\u00f5es adicionais. Aqui est\u00e3o algumas das op\u00e7\u00f5es mais indicadas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.comptia.org\/pt\/certificacoes\/security\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">CompTIA Security+<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\/itil-4-foundation\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">ITIL 4 Foundation<\/a><\/li>\n\n\n\n<li>MCSA Windows Server<\/li>\n<\/ul>\n\n\n<p style=\"background-color:#21cda4;color:#ffffff;font-size:18px\" class=\"has-text-color has-background has-text-align-center\">\u00c0 procura de um novo projeto ou trabalho? <br \/>&gt;&gt;<a rel=\"noreferrer noopener\" aria-label=\" Perfiles (opens in a new tab)\" href=\"https:\/\/www.freelancermap.com\/it-projects.html?newQuery=service+desk&amp;continents=&amp;countries=&amp;states=&amp;city=&amp;radius=&amp;query=&amp;excludeDachProjects=0&amp;sort=1&amp;utm_source=blog&amp;utm_medium=career-PT\"> Projetos para analistas de service desk<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Salario\">Sal\u00e1rio<\/h2>\n\n\n\n<p>O <strong>sal\u00e1rio dos analistas de service desk <\/strong>pode variar dependendo de uma s\u00e9rie de fatores, como \u00e1rea de atua\u00e7\u00e3o, tipo e tamanho da empresa, n\u00edvel de experi\u00eancia e localiza\u00e7\u00e3o.<\/p>\n\n\n\n<p>Nos Estados Unidos, por exemplo, profissionais da \u00e1rea t\u00eam uma renda m\u00e9dia de cerca de <strong>$ 50.000 \/ ano<\/strong>. Profissionais em atua\u00e7\u00e3o no mercado brasileiro recebem cerca de <strong>R$ 40.000 \/ ano<\/strong>. J\u00e1 em Portugal, a carreira pode render em m\u00e9dia <strong>\u20ac 20.000 \/ ano<\/strong>.<\/p>\n\n\n\n<p><strong>Qual o sal\u00e1rio de um&nbsp;analista de service desk?<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Estados Unidos<\/td><td>$ 50.000 \/ ano<\/td><\/tr><tr><td>Portugal<\/td><td>\u20ac 20.000 \/ ano<\/td><\/tr><tr><td>Brasil<\/td><td>R$ 40.000 \/ ano<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Quando ganha um&nbsp;analista de service desk freelancer?<\/strong><\/p>\n\n\n\n<!--\n    Use the <style> below to style the box.\n\n    This <style> should ideally be placed inside <head><\/head>.\n      If that is not possible, keep it above the box itself.\n\n    If you use the box inside a container, that already limits the width,\n      set \"width: 100%\" inside #fm-hourly-rate-box.\n      This is necessary, if you like the box to be responsive.\n-->\n<style>\n    #fm-hourly-rate-box {\n        margin: auto;\n        width: 100%;\n        padding: 24px;\n        background: white;\n        border-radius: 10px;\n        box-shadow: 2px 4px 20px 0 rgb(90 90 90 \/ 16%);\n        text-align: center;\n        line-hight: 1.5\n    }\n\t   \n\t#fm-hourly-rate-box .fm-hourly-rate-rate {\n        font-size: 30px;\n        font-weight: bold;\n    }\n\n\n    #fm-hourly-rate-box .fm-hourly-rate-explain {\n\t\tmargin: 30px 0 0 0;\n}\n\n    #fm-hourly-rate-box .fm-hourly-rate-percentiles-text {\n\t\tmargin: 0;\n    }\n\t\n    #fm-hourly-rate-box .fm-daily-rate-rate {\n        font-size: 30px;\n        font-weight: bold;\n    }\n \n\n    #fm-hourly-rate-box .fm-date {\n\t    font-size: 12px;\n\t\tpadding-top: 25px;\n        \n    }\n\n<\/style>\n\n<div id=\"fm-hourly-rate-box\">\n\n    <p class=\"fm-hourly-rate-explain\"><b>analista de service desk<\/b> no <a href=\"\/freelancers-directory.html\">freelancermap<\/a> cobram em m\u00e9dia:<\/p>\n\t\n\t<div class=\"fm-hourly-rate-rate\">\n        $<span id=\"fm-hourly-rate-number\"><\/span>\/hora\n    <\/div>\n\n<p class=\"fm-hourly-rate-percentiles-text\">As tarifas neste campo variam entre <b>$<span id=\"fm-hourly-rate-percentile25\">33<\/span> e $<span id=\"fm-hourly-rate-percentile75\">106<\/span>\/hora<\/b> para a maioria dos freelancers.<\/p>\n\n<p class=\"fm-hourly-rate-explain\">A <b>tarifa di\u00e1ria para um analista de service desk<\/b> (8 horas de trabalho) fica em torno de:<\/p>\n\n\t<div class=\"fm-daily-rate-rate\">\n            $<span id=\"fm-daily-rate-number\"><\/span>\/dia\n    <\/div>\n    \n    <div class=\"fm-date\">\n        Atualizado em <span id=\"fm-date-date\"><\/span> \n    <\/div>\n<\/div>\n\n\n\n\n<!--\n    This <script> loads the hourly-rate, daily-rate and date from the server when the page is loaded.\n     It must be placed below the box, ideally at the end of the page (e.g. footer).\n     \n    The server will respond with a formatted number, rounded to full euros.\n-->\n<script>\n    (function(){\n        \/\/ change this\n        const searchPhrase = 'service desk';\n\n        \/\/ keep this in sync with the domain you are using\n        const domain = 'www.freelancermap.com';\n\n        \/\/ do not change anything below\n        fetch(`https:\/\/${domain}\/price-index\/webhook?q=${encodeURIComponent(searchPhrase)}`)\n                .then(r => r.json())\n                .then(d => {document.getElementById('fm-hourly-rate-number').innerHTML = d.hourly;\n                            document.getElementById('fm-daily-rate-number').innerHTML = d.hourly*8;\n                            document.getElementById('fm-hourly-rate-percentile25').innerHTML = d.percentiles[\"25.0\"].toFixed(0);\n                            document.getElementById('fm-hourly-rate-percentile75').innerHTML = d.percentiles[\"75.0\"].toFixed(0);\n                            document.getElementById('fm-date-date').innerHTML = (new Date()).toLocaleDateString()\n                            });\n                }())\n<\/script>\n\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Outros perfis profissionais em suporte<\/h2>\n\n\n\n\n<ul class=\"su-posts su-posts-list-loop \">\n\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t<li id=\"su-post-31280\" class=\"su-post \">\n\t\t\t\t<a href=\"https:\/\/www.freelancermap.com\/blog\/pt\/que-faz-analista-de-service-desk\/\">O que faz um analista de service desk?<\/a>\n\t\t\t<\/li>\n\n\t\t\t\t\t\n\t\t\t\n\t\t\t<li id=\"su-post-25635\" class=\"su-post \">\n\t\t\t\t<a href=\"https:\/\/www.freelancermap.com\/blog\/pt\/o-que-faz-suporte-ti\/\">O que faz o suporte TI ou suporte t\u00e9cnico?<\/a>\n\t\t\t<\/li>\n\n\t\t\t\n<\/ul>\n\n\n\n\n<p>&gt;&gt;  <a href=\"https:\/\/www.freelancermap.com\/blog\/pt\/guia-profissoes-ti\/#perfis-suporte\">Mais perfis em suporte<\/a>   <\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>O analista de service desk \u00e9 respons\u00e1vel por oferecer suporte t\u00e9cnico a usu\u00e1rios, respondendo a solicita\u00e7\u00f5es de suporte em TI e atuando na resolu\u00e7\u00e3o de problemas de rede, hardware e software. Continue lendo para saber mais sobre esta profiss\u00e3o.<\/p>\n","protected":false},"author":3123,"featured_media":31297,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"categories":[2994,4030],"tags":[3423,3417],"class_list":["post-31280","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-carreira","category-suporte","tag-guia-profissoes","tag-perfis-profissionais"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>O que faz um analista de service desk? | Perfis profissionais em TI<\/title>\n<meta name=\"description\" content=\"\u2713 Fun\u00e7\u00f5es \u2713 Conhecimentos \u2713 Forma\u00e7\u00e3o e cursos \u2713 Sal\u00e1rios \u2713 Tarifa freelancer de $90 \u2794 Saiba mais sobre o papel de um analista de service desk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.freelancermap.com\/blog\/pt\/que-faz-analista-de-service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que faz um analista de service desk? 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