{"id":5721,"date":"2022-09-20T00:00:00","date_gmt":"2022-09-19T22:00:00","guid":{"rendered":"https:\/\/www.freelancermap.com\/blog\/what-does-service-delivery-manager-do\/"},"modified":"2022-10-21T11:16:58","modified_gmt":"2022-10-21T09:16:58","slug":"what-does-service-delivery-manager-do","status":"publish","type":"post","link":"https:\/\/www.freelancermap.com\/blog\/what-does-service-delivery-manager-do\/","title":{"rendered":"What does a Service Delivery Manager do?"},"content":{"rendered":"\n<p><strong>Service delivery managers play an important role in any organization as they are in charge of keeping clients happy with the companies\u2019 services. Learn more about their day to day responsibilities, skills needed and more!<\/strong><\/p>\n\n\n<div class=\"mks_col \">\n<div class=\"mks_one_third \"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#000a1c;border-radius:3px;\"><div class=\"su-box-title\" style=\"background-color:#2c3d4f;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Role overview<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#Responsibilities\">Responsibilities<\/a><\/span><br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#Skills\">Skills<\/a><\/span><br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#Background\">Background<\/a><\/span><br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"#Salary\">Salary<\/a><\/span><\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><br>What does a Service Delivery Manager do?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"\/images\/upload\/service-delivery-manager-responsibilities-skills-background-salary.jpg\" alt=\"Service Delivery Manager Role\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n\n\n\n<p><strong>Service Delivery<\/strong>, as the name suggests, is about the <strong>delivery of services to clients <\/strong>of a company. This is done through managing projects, correcting reliability issues, tracking progress and KPIs, managing budgets, and ensuring the proper delivery of services by professionals in charge.<\/p>\n\n\n\n<p>The overall duty of a service delivery manager may differ based on the type of company they work for. For instance, a <strong>service delivery manager <\/strong>in charge of <strong>retail logistics<\/strong> may find themselves dealing with inventory checks and analysis of the supply chain.<\/p>\n\n\n\n<p>On the other hand, an <strong>IT Service Delivery Manager<\/strong> may be responsible for <strong>troubleshooting basic technical issues<\/strong>, assisting with contracts, and or dealing with service agreements.<\/p>\n\n\n\n<p>Regardless of the work industry, a service delivery manager is someone who can harbor positive and meaningful relationships with those on their team and &#8211; more importantly &#8211; with their clients.<br>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Responsabilities\"><strong>Responsibilities<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" data-src=\"\/images\/upload\/service-delivery-manager-responsibilities.jpg\" alt=\"Service Delivery Manager Responsibilities\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure>\n\n\n\n<p>In general, the <strong>responsibilities of a Service Delivery Manager<\/strong> cover a wide range of applications including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Service Delivery<\/li><li>Meeting Support<\/li><li>Technical service<\/li><li>Performance and quality<\/li><\/ul>\n\n\n\n<p>As mentioned above, these services <strong>change based on the field of specialization<\/strong> or the industry the company belongs to.<\/p>\n\n\n\n<p><strong>What are the day to day tasks of a Service Delivery Manager? <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Providing a service plan to companies that manage and aggregate all relevant services.<\/li><li>Leading the service delivery team, managing conflict, and ensuring the team&#8217;s processes and tasks are carried out efficiently.<\/li><li>Honing and leading improvement team for the delivery infrastructure<\/li><li>Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the company context.<\/li><li>Managing finances and budgets.<\/li><li>Determining ways to reduce costs without sacrificing customer satisfaction.<\/li><li>Assessing customer feedback and using their expertise to establish, improve, and refine services.<\/li><li>Building partnerships and liaising with team leaders to determine the company&#8217;s services, delivery criteria, and solutions for issues that may arise.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"color:#41c0eb\" class=\"has-text-color has-text-align-center has-medium-font-size\"><strong>Looking for a Service Delivery Manager?  <\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"su-button-center\"><a href=\"https:\/\/www.freelancermap.com\/freelancers-directory.html?filter=&#038;newQuery=&#038;continents=&#038;countries=&#038;states=&#038;city=&#038;radius=&#038;query=%22service+delivery%22&#038;excludeDachRegion=0&#038;sort=1?utm_source=blog&#038;utm_campaign=freelancers&#038;utm_medium=button&#038;utm_content=career-en\" class=\"su-button su-button-style-default su-button-wide\" style=\"color:#FFFFFF;background-color:#41c0eb;border-color:#349abc;border-radius:10px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:7px 20px;font-size:16px;line-height:24px;border-color:#7ad3f1;border-radius:10px;text-shadow:none\"><i class=\"sui sui-search\" style=\"font-size:16px;color:#FFFFFF\"><\/i> <strong>Browse Service Delivery Manager profiles<\/strong><\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Skills\"><strong>Skills needed by Service Delivery Managers<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" data-src=\"\/images\/upload\/service-deliver-manager-skills.jpg\" alt=\"Service Delivery Manager Skills\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/figure><\/div>\n\n\n\n<p><strong>Service Delivery <\/strong>requires a certain set of skills. As a position of immense responsibility, having and developing the following skills will help greatly with your career:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Technical skills:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Good computer skills and the ability to use business support software.<\/li><li>Expert knowledge of ITIL disciplines<\/li><li>Managing company budget and finances<\/li><li>Ability to manage conflict and offer suitable resolutions<\/li><li>Strong customer service, project management, and quality control skills.<\/li><li>Resource planning skills<\/li><li>Experience of managing 3rd parties and 3rd party delivered services<\/li><li>Conflict management and resolution<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Soft Skills:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Keen sense of time management<\/li><li>Excellent leadership and customer service skills.<\/li><li>Strong teamwork skills and attention to detail.<\/li><li>Excellent written and verbal communication skills<\/li><li>Willingness to support and mentor junior staff<\/li><li>Able to manage sensitive and sometimes confidential information<\/li><li>Self-motivation and able to take responsibility<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Background\"><strong>Background<\/strong><\/h2>\n\n\n\n<p>In general, service delivery positions often require candidates to have an appropriate business-related degree, and ideally up to 5 years experience in customer service, leadership, and logistics.<\/p>\n\n\n\n<p>Service Delivery Managers are also expected to obtain an ITIL certification.<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/www.freelancermap.com\/freelancers-directory\/itil-1375\" target=\"_blank\">ITIL<\/a>, aka Information Technology Infrastructure Library, refers to the best practices within the IT Service Delivery Management and is utilized globally by big organizations such as HSBC, IBM, and even NASA.<\/p>\n\n\n\n<p>Here are a few certification options to consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"http:\/\/https:\/\/www.goodelearning.com\/courses\/it-service-management\/itil-4-foundation\" target=\"_blank\" rel=\"noreferrer noopener\">Good eLearning ITIL Foundation<\/a><\/li><li><a href=\"https:\/\/www.axelos.com\/certifications\/itil-certifications\/itil-foundation-level\" target=\"_blank\" rel=\"noreferrer noopener\">Axis ITIL Foundation<\/a><\/li><li><a href=\"https:\/\/www.thoughtrock.com\/itil-certification-exam-online\/\" target=\"_blank\" rel=\"noreferrer noopener\">Thought Rock ITIL Certification<\/a>&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"color:#41c0eb\" class=\"has-text-color has-text-align-center has-medium-font-size\"> <strong>Looking for a new job?<\/strong>  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"su-button-center\"><a href=\"https:\/\/www.freelancermap.com\/it-projects.html?filter=&#038;newQuery=&#038;continents=&#038;countries=&#038;states=&#038;city=&#038;radius=&#038;query=%22service+delivery%22&#038;excludeDachProjects=0&#038;sort=1?utm_source=blog&#038;utm_campaign=projects&#038;utm_medium=button&#038;utm_content=career-en\" class=\"su-button su-button-style-default su-button-wide\" style=\"color:#FFFFFF;background-color:#41c0eb;border-color:#349abc;border-radius:10px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:7px 20px;font-size:16px;line-height:24px;border-color:#7ad3f1;border-radius:10px;text-shadow:none\"><i class=\"sui sui-search\" style=\"font-size:16px;color:#FFFFFF\"><\/i> <strong>Browse Service Delivery projects<\/strong><\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Salary\"><strong>Salary<\/strong><\/h2>\n\n\n\n<p><strong>How much do Service Delivery Managers make?<\/strong><\/p>\n\n\n\n<p>While individual salaries can vary depending on the size and location of the company, service delivery managers generally start their careers with an annual salary of just under <strong>$95,000<\/strong>. Senior managers can earn up to <strong>$155,000<\/strong>. On average, they earn around <strong>$125,000 a year<\/strong>.<br>&nbsp;<\/p>\n\n\n<div class=\"su-table su-table-alternate su-table-fixed\">\n<table>\n<tr>\n<td><strong>Junior<\/strong><\/td>\n<td>$95,000<\/td>\n<\/tr>\n<tr>\n<td><strong>Average<\/strong><\/td>\n<td>$125,000<\/td>\n<\/tr>\n<tr>\n<td><strong>Senior<\/strong><\/td>\n<td>$155,000<\/td>\n<\/tr>\n<\/table>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"\"><tbody><tr><td> Average rate Service Delivery Managers (2022) <\/td><td class=\"has-text-align-center\" data-align=\"center\">$91\/hr<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>According to freelancermap&#8217;s price and rate index in September 2022, <strong>freelance Service Delivery Managers charge $91\/hour<\/strong> on average. <\/p>\n\n\n\n<p>Freelance rates in Service Delivery Management range between <strong>$61 and $111<\/strong> for the majority of freelancers. <\/p>\n\n\n\n<p>If we consider an 8-hour working day at $91\/hour, the daily rate for freelance Service Delivery Managers is around <strong>$728\/day<\/strong>.  <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Other interesting job profiles<\/h2>\n\n\n\n\n<ul class=\"su-posts su-posts-list-loop \">\n\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t<li id=\"su-post-5604\" class=\"su-post \">\n\t\t\t\t<a href=\"https:\/\/www.freelancermap.com\/blog\/what-does-hiring-manager-do\/\">What does a Hiring Manager do?<\/a>\n\t\t\t<\/li>\n\n\t\t\t\t\t\n\t\t\t\n\t\t\t<li id=\"su-post-25542\" class=\"su-post \">\n\t\t\t\t<a href=\"https:\/\/www.freelancermap.com\/blog\/what-does-pacs-administrator-do\/\">What does a PACS Administrator do?<\/a>\n\t\t\t<\/li>\n\n\t\t\t\t\t\n\t\t\t\n\t\t\t<li id=\"su-post-5707\" class=\"su-post \">\n\t\t\t\t<a href=\"https:\/\/www.freelancermap.com\/blog\/what-does-tax-advisor-do\/\">What does a Tax Advisor do?<\/a>\n\t\t\t<\/li>\n\n\t\t\t\n<\/ul>\n\n\n\n\n<p> \u00bb\u00a0<a href=\"https:\/\/www.freelancermap.com\/blog\/freelance-job-profiles-it-roles\/#job-profiles-other\">More job profiles<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service delivery managers play an important role in any organization as they are in charge of keeping clients happy with the companies\u2019 services. Learn more about their day to day responsibilities, skills needed and more!<\/p>\n","protected":false},"author":1,"featured_media":28513,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"categories":[2993,3974],"tags":[3419,3413],"class_list":["post-5721","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-careers","category-software-development","tag-career-insights","tag-job-profiles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What does a Service Delivery Manager do? | Career Insights<\/title>\n<meta name=\"description\" content=\"\u2713 Responsibilities \u2713 Skills \u2713 Salary \u2713 Average freelance rate \u2794 Find out more about the role of a Service Delivery Manager!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.freelancermap.com\/blog\/what-does-service-delivery-manager-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What does a Service Delivery Manager do? 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