* Used multiple applications and systems in order to provide service and resolve issues on
behalf of
* Provided consistent client experience and work to resolve client issues quickly
* Investigated and researched solutions to resolve or escalated discrepancies/issues within area
of responsibility based on standard work procedures
* Identified and recommended changes to existing processes and procedures to improve client
satisfaction
* Collaborated with teams, departments and clients to ensure the delivery of efficient,
high-quality service
* Provided coaching, mentoring, and consultation to staff to enhance staff development
* Offered every client knowledgeable and supportive assistance to meet all needs and build
loyalty
* Directed customer communication to appropriate department personnel, in addition to providing
information to resolve inquiries and bolster customer satisfaction